my account credits are not updating

Preorders are not eligible for credits unless there is a specific offer for them. Are there any specific offers you're looking for?

Hello dsypher187,



You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).
Your recent digital pre-orders did go towards the Games on Demand offer. However, that offer began in October, and requires 3 eligible purchases during the offer period in order to complete the offer and receive Credit.

Hello FRANCISCOXBOXER,

Your deposit is being prevented due to a mismatch between your Spanish Rewards Account region and your US Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will
not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (https://rewards.xbox.com/optout/), wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date, then your account has successfully been re-registered. If you see “???” then your account is still
being created. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

Hi,
I updated:
Billing address on credit card
Address in My Profile at Microsoft account

I did "Change 360 account region" to Canada

BUT it didn't help

Hello CYKOPAT,

The issue is with the data stored for your account, which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process. When we attempt to query
the server containing your information on where you would like your deposit, the database does not return a response. When our deposit detects that is has not been directed to an account designated as your selected deposit account, it aborts. Since the database
containing user's billable accounts is not under the control of our program, we must rely on another team to provide their resolution to this issue. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is
a data issue, and not the result of any faulty user input. The prompt asking you to update your information is a symptom of this error, and is a simple troubleshooting notice. Since we are not receiving information from the affected database, adjusting your
information will, in most cases, not resolve this issue. We apologize for the inconvenience.