My account changed

Discus and support My account changed in XBoX on Consoles to solve the problem; Hello, i have a problem. today when i loged up in my account, i've got a message says my account suspended.. after i fix that problem with my dad,... Discussion in 'XBoX on Consoles' started by RichParrot9917, Dec 26, 2015.

  1. My account changed


    Hello, i have a problem.

    today when i loged up in my account, i've got a message says my account suspended..

    after i fix that problem with my dad, it gave me another gamertag, a new account ...

    when i tried to play my downloaded fifa 16, it says CANT LAUNCE FIFA 16..

    how can i back to play it?

    how can i fix that problem...

    :)
     
    RichParrot9917, Dec 26, 2015
    #1
  2. My account changed

    My account was changed without that I had changed it. It was changed so that I could not play Minecraft on my tablet with other people trough Xbox Live. In Minecraft it said that you could change it in my Microsoft account on Xbox.com, but it didn't work.
    Has anyone got any ideas how to do to fix it? Or does someone have the same problem?
     
    TougherLion8867, Dec 26, 2015
    #2
  3. Aldojags
    Aldojags Guest
    Aldojags, Dec 26, 2015
    #3
  4. WPAK
    WPAK Guest

    My account changed

    Hi there

    are you sure you are using the correct email address (microsoft account) to get to your Xbox Live Account? If so then something may have caused to create a different xbox live account on the same email address, the best thing to do in such a case is to contact
    Xbox Support, they should be able to take a more in depth look if that is indeed the case, they should also be able to guide you through the steps on how tyo move that other xbox live account, so you can get to your correct Xbox Live Account again.

    To contact Xbox Support (by Phone) or Microsoft Support chat use
    support.xbox.com/contact-us
     
  5. WPAK Win User

    My account changed

    Hi there

    are you sure you are using the correct email address (microsoft account) to get to your Xbox Live Account? If so then something may have caused to create a different xbox live account on the same email address, the best thing to do in such a case is to contact
    Xbox Support, they should be able to take a more in depth look if that is indeed the case, they should also be able to guide you through the steps on how tyo move that other xbox live account, so you can get to your correct Xbox Live Account again.

    To contact Xbox Support (by Phone) or Microsoft Support chat use
    support.xbox.com/contact-us
  6. Njal the Blue Win User

    My account changed

    Hi, if your original date of birth, when creating an Xbox account has you as under adult age for your region (18 except in South Korea and Japan which is 20) then you will need to wait for that date of birth to progress to adult. Xbox date of births are
    locked.
  7. Christyna64 Win User

    My account changed

    Contact Microsoft and make sure your account is an adult account, if not you can submit she verification to get it changed.

    https://support.microsoft.com/en-us/help/4090292/microsoft-account-age-verification-for-parental-consent
  8. Puppy Fujo Win User

    My account changed

    The Xbox uses the Date of birth associated with your Microsoft account. Please check to ensure that it is correct. If not you will need to speak to Xbox Support to.see if it can be changed. There are restrictions on changing your date of birth to prevent
    children from simply changing it to get out of parental restriction. Please use the contact us link.at the bottom of any Xbox.com webpage and request a callback from Support. Until that is chnaged you will not be able to do what you are trying because that
    is limited to Adult accounts.
  9. ForzaDrift Girl Win User

    My account changed

    Hi,

    You have to be 18 year on your microsoft account otherwise it wont let you create a custom gamerpic
Thema:

My account changed

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