My account can't join or create LFG posts

NumericSpy18 · Nov 6, 2021

So, I've had this issue for about a year now, and every time I call Microsoft Tech Support, they make me restart the console or reset the router or something. But it ISN'T THE CONNECTION THAT IS THE ISSUE. I recently got a Series X and I still can't make a Looking for Group post or join one using this account. How do I fix this?

:)

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Sign in with your account at Xbox.com, then click your profile icon in the top right of the page.

- From the dropdown click the three dots and then Xbox Settings.

-That will take you to a page that has your Privacy & Online Safety Settings, from there you can toggle everything to 'Allow'.

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello JoNaZz5200, you've checked if you've received any restrictions on your account on the Enforcement website, sometimes this can happen and affect group publishing.

Log in here https://enforcement.xbox.com/

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Please perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

XBF Mohammed C

This might have to do with NAT type issues!

You may want to check the NAT type on the Xbox Network tab of the Gaming section in the Windows Settings and find out how to troubleshoot it below:

Press the Windows button on your device or keyboard, or select the Windows icon in the lower-left corner of the main screen.
Select Settings > Gaming, and then select Xbox Networking.
Under Xbox Live Multiplayer, check the NAT type.

If the NAT type is not open, you will need to open some ports with your internet provider.

These ports must be open: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

If the issue persists, you might want to report the problem so it gets looked into: Provide feedback as an Xbox Insider | Xbox Support

XBF Mohammed C

Would you please try disconnecting your Xbox from the internet whether it is wired or wireless and power cycle your console.

Sign back into your Wi-Fi and try again.

If this does not help, I would suggest preforming a soft reset How to reset your Xbox console to factory defaults | Xbox Support by selecting Reset and keep my games & apps.

Also, you might want to check your NAT type as it should be open; to do that please follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

My account can't join or create LFG posts