my acccount has been hacked and they put 2fa on and changed email and password customer...

Hi, Joshua. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

I'm really sorry to hear about what happened with your account. Since some information has been changed already. This needs to be investigated properly. I would highly recommend reporting to the support team. You can contact them using this link, https://support.xbox.com/en-US/contact-us.

Regrettably, the only way for this to proceed is to reach out to Xbox support. I would suggest trying these steps and see if you can reach the Xbox customer support. This is for them to check and investigate your account.

Please go to https://support.xbox.com/en-US/contact-us

Then click on "Contact us" > Account and Profile> Then choose I need a Microsoft account> Type Account Hacked > Click Next> Click on See contact options> Select from there, it should show you the option to chat with them or request a call.

Let me know if that works. Thank you!

I have already use the recovery form but it been no help, is there an alternative way for me to provide enough evidence that a certain Microsoft account is mine??

Hi, Stephen! I'm sorry to hear that your account got compromised. No worries, I'm happy to assist you with this today.

I understand this may seem urgent and alarming. I would suggest following the steps here regarding "How to recover a hacked or compromised Microsoft account" and see if it will help fix the issue.

https://support.microsoft.com/en-us/account-bil...

I hope this helps! Let me know if you need any further assistance.

Turn off 2FA, re-enter the email to download the account, then if the password screen shows up, turn the 2FA back on and put in the app password that it generates. Worked for me