My A10 astro is not receiving sound..

Hello,



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Thank you for your understanding.



Respectfully,

Hello connor ormsby,

Greetings!



Thank you for posting in Microsoft Community.

Based on the description, you are having issue with audio with the headset you are using. Let us check and see on what we can do to help resolve your concern in a timely manner.

We would like to ask few questions to help us isolate the issue further.

1. Does this happen during voice chat only?

2.Do you hear game audio when playing certain games?

3. What troubleshooting steps have you done so far to help resolve the issue?

For the meantime, here are the troubleshooting steps that we can do:

Disconnect and reconnect your console’s power cable.

• Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
  
• Unplug the console's power cable. Wait 10 seconds.
  

Important: Be sure to wait at least 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
   
2. Press the Xbox button on your console to turn it on.
   

For your reference, see: How to restart or power cycle your Xbox console | Xbox Support

If this is happening during party chat. we need to send a report to Team Xbox so this can be investigated. To do so, follow the steps below:

Install Report a problem from Microsoft Store in Xbox Console.

1. Press the Xbox button to open the guide, and then select Store.

2. Select Search, and then enter Xbox Report a Problem in the search box.

3. Choose the app from the search results, and then select Download.



After installing the app, press and hold the Xbox button on your controller and then select Report a problem to launch the Report a Problem app.

Once the app is launched, please follow the instructions below:

1. Select Report new problem.

2. Select Reproduce with advanced diagnostics.

3. Read through the details about media tracing, and then when you’re ready select Start trace.

4. On the How to reproduce with tracing instructional page, select Continue. Report a Problem will suspend in the background.

5. Reproduce the issue that you’re having with audio or video. After you’ve reproduced the problem, press and hold the Xbox button.

6. Select Report a problem, and then choose the most appropriate category and subcategory from each dropdown. If you’re not sure what to choose, make your best guess. Selecting Cancel will exit out of your problem report and discard the media trace.

7. If you have a game clip that also shows the issue you’re experiencing, ensure that Include game clip is selected.

8. Enter a short title for your issue. Please use [Xbox Forums] Xbox Party Chat cannot hear me

9. Enter a description of your issue just like you have provided on the description here in your thread.

10. Reply back to this response letting us know that you have successfully submitted a report. Do not include any PII in your response, such as your gamertag or email.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.





Sincerely,

Astro A10s is what I run. And love them, very comfortable and sounds are amazing!

The astro a10s are really good sounding and very comfortable headsets and from Walmart sells them for about 60 USD if I remember correctly

Astro a10. Just the headset