My 9yo child is being suspended back to back for nothing

If its anything like PC gaming people just report for the sake of it causing suspensions even if you aren't breaking rules, Not sure if they have a open mic whilst playing online but it may be that. I know Xbox has a different culture compared to PC but he could be being being mass reported for not following objectives/tasks if they are on multiplayer titles. I would supervise them for a short period just too see if you notice them doing anything would be be of annoyance to other players which may not warrant a report but in this day and age of gamers people would rather report/kick a person than explain to them if they aren't playing the game how they want.

The enforcement team are the only ones who handle suspensions. You would need to go to http://enforcement.xbox.com for information about the suspension and to see about submitting a case review.

It's true that people can report for any reason, but the enforcement team only issues a suspension if you have done something to violate the code of content/terms of service. They don't issue suspensions based on a quantity of reports either so mass reporting doesn't result in a suspension unless something wrong was done.

I too am in the same boat as you MG Ghost13. My son was first banned for 24 hours, he is 9yo. I sat with him and tried to figure out what on earth he had done that would have caused a communication ban. I'm not saying my kid is perfect by no means but he
sat and cried the entire time because he didn't understand why he could no longer play Roblox. We first thought it was a child that seems to like threatening him, "join my party or else", so we blocked him.

When the ban was lifted he began to play again while I sat with him watching and listening the entire time. About mid-day - BAM! Banned again! I sat there in pure shock and confusion as to what I seen. I could see it in his face as well when all joy left
his body. What happened? What did he do? What do I do?

I quickly logged online to see if there was any information as to what was going on. Nothing but some copy and paste message about communication and harassment. My son did absolutely nothing but play games with his friends, was having a great time and then
banned. I placed the ban into review and now over 24 hours later I'm still waiting on what happened with a reply from the enforcement team.

My first complaint about this enforcement team. How does one keep from being suspended if they don't know what they are doing to be suspended? In this case with my son, neither of us have any idea as to what happened. There was no bullying, no name
calling, nothing that's stated within the "rules" did he break or the other kids as well. He was laughing, they were laugh, all were having a great time and then blocked!

Second complaint. My son being 9yo does not work or hold down a paying job therefore I pay for his ability to play online with a Console, Gold Membership & then the Internet. When stuff like this happens for no reason it's just a smack in the face
to the ones that's paid for it. It also causes my son to not have anything to do with the Xbox (Microsoft).

Third complain. Zero customer support when it comes to this type of issue. Sit and wait but in the meantime, I've paid to be able to play!!! What do they do if my child is being bullied by someone else? When my child get's reported by no reason
just to be bullied? What then? Do they go back and ban that bully? Do they give back the lost time because of the false report? Who knows the answers? The CSRs know nothing and can't do anything. Seems kinda backwards to me and unfair, almost to the point
that the paying customer is being bullied by Microsoft when it comes to these situations.

Now I've said all of that to say this, Yes rules need to be enforced. If my son was breaking some sort of rule then yes, he should be punished. Not only would he be punished by the Xbox team but I as a responsible parent would
also punish him. Like I said before, my child is not perfect. I do not expect him to act like an angel and follow every rule to perfection. But for crying out loud, give us parents MORE info than sending the rule sheet to us. Show or tell us what happened!
I had to give my child the right to be on your system, the least you could do is explain to me what my child has done to be BANNED from your system besides some generic statement.

Like i said in my previous post the enforcement team investigates every report that is made and if there was no violation of the code of conduct then the account will not be suspended just because someone makes a report does not mean that the enforcement
team is going to suspend an account without there being a violation.

I too am in the same boat as you MG Ghost13. My son was first banned for 24 hours, he is 9yo. I sat with him and tried to figure out what on earth he had done that would have caused a communication ban. I'm not saying my kid is perfect by no means but he
sat and cried the entire time because he didn't understand why he could no longer play Roblox. We first thought it was a child that seems to like threatening him, "join my party or else", so we blocked him.

When the ban was lifted he began to play again while I sat with him watching and listening the entire time. About mid-day - BAM! Banned again! I sat there in pure shock and confusion as to what I seen. I could see it in his face as well when all joy left
his body. What happened? What did he do? What do I do?

I quickly logged online to see if there was any information as to what was going on. Nothing but some copy and paste message about communication and harassment. My son did absolutely nothing but play games with his friends, was having a great time and then
banned. I placed the ban into review and now over 24 hours later I'm still waiting on what happened with a reply from the enforcement team.

My first complaint about this enforcement team. How does one keep from being suspended if they don't know what they are doing to be suspended? In this case with my son, neither of us have any idea as to what happened. There was no bullying, no name
calling, nothing that's stated within the "rules" did he break or the other kids as well. He was laughing, they were laugh, all were having a great time and then blocked!

Second complaint. My son being 9yo does not work or hold down a paying job therefore I pay for his ability to play online with a Console, Gold Membership & then the Internet. When stuff like this happens for no reason it's just a smack in the face
to the ones that's paid for it. It also causes my son to not have anything to do with the Xbox (Microsoft).

Third complain. Zero customer support when it comes to this type of issue. Sit and wait but in the meantime, I've paid to be able to play!!! What do they do if my child is being bullied by someone else? When my child get's reported by no reason
just to be bullied? What then? Do they go back and ban that bully? Do they give back the lost time because of the false report? Who knows the answers? The CSRs know nothing and can't do anything. Seems kinda backwards to me and unfair, almost to the point
that the paying customer is being bullied by Microsoft when it comes to these situations.

Now I've said all of that to say this, Yes rules need to be enforced. If my son was breaking some sort of rule then yes, he should be punished. Not only would he be punished by the Xbox team but I as a responsible parent would
also punish him. Like I said before, my child is not perfect. I do not expect him to act like an angel and follow every rule to perfection. But for crying out loud, give us parents MORE info than sending the rule sheet to us. Show or tell us what happened!
I had to give my child the right to be on your system, the least you could do is explain to me what my child has done to be BANNED from your system besides some generic statement.