My 50,000 reward credits are not showing up

Hello ILLIAC,

The Credits are currently pending in your account, and should be included in your end of month deposit. You can view your pending Credit events from your MyStatement on the MyRewards page.

Since the gift card would be an offer from microsoftstore.com you would need to contact their customer support for assistance.

As far as the rewards credits, there are 2 different offers. Only those who received an email for the 50,000 credits or the offer showed on their Rewards page will receive the 50,000 credits. Everyone else would receive the 30,000. but you would need to
post in the Xbox Rewards Questions forum for assistance with Rewards program offers.

There are still many reward credit not converted for. So you made a mistake rewards8. I request 50,000 reward credit to make up for those credits not converted and for VIP errors.

Hello Magic Anima,

That offer is actually for 50,000 Credits. From the FAQ for that offer:





When will I receive my Rewards Credits?

Your 50,000 Rewards Credits should appear as pending within 15 days of your console’s shipping date.





Since your purchase was made recently, it is too early for those Credits to appear as pending.

If you are eligible for the offer (you either received it via email or it shows on the Missions page of the Rewards site when you sign in) you will receive the 50,000 credits. The credits should show as pending 15 days after the console shipped.