MW3 crashes in exact same spot during campaign at reactor cut scene

Hello , my name is Brett. I am an independent advisor, happy to help you today. Thanks for reaching out to us regarding this issue. When your game crashes in the same spot, do you get any kind of error code or notice that the crash info is being sent to Microsoft? Furthermore, have you reached out to Activision Support to report this bug as well?

No error. Black screen and flashing Xbox light. I have reported it to Activision. Awaiting a response. I provided a link to the YouTube video so you can see what it does.

Hello Surfnsnowboard3, my name is Brett. I am an independent advisor, happy to help you today.

Thanks for reaching out to us regarding this issue. When your game crashes in the same spot, do you get any kind of error code or notice that the crash info is being sent to Microsoft?

Furthermore, have you reached out to Activision Support to report this bug as well?

Hi Surfnsnowboard3. My name is Kyle and I'm an independent advisor.

I’m sorry to hear you’re experiencing this issue, and thank you for sharing the video. Activision will have to investigate this further. They can take a few business days to respond usually.

Something you can do in the meantime to troubleshoot this is try to play the game from a different Xbox profile to see if the crash persists.

Please reach back if you have further questions.

Thanks,
Kyle

The MP campaign is bascially a set of multiplayer matches (Attrition and Hard Point). In between those matches there is voice over in the lobbies that advances the story. The intro into each match also has cut scenes that setup the MP battlle. Occasionally
there are also picture-in-picture cut scenes during the battles that help tell the story.

Metro Redux does the same, although they come back on during cut scenes.