MW double billing

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Paul, first let's confirm your purchase, mate.

https://account.microsoft.com/billing/orders/

See if your order is listed here. Make sure you are using the email that made the purchase (DO NOT send the email here, it is not allowed)

Open it, and see what is in the Status. If it is completed, or another word

After confirmed, perform these 3 processes please

Press and hold the power button on your Xbox for 10 seconds, wait for it to turn off. Unplug it. Now wait 1 minute before turning it on.

Configuration>Network>Advanced Settings>DNS Settings>Manual>Primary 1.1.1.1 and Secondary 1.0.0.1

Open the panel by pressing the Xbox button in the center of the controller.

Scroll right on the panel to the System area.

Select Settings.

Select Network.

Select Network Settings.

Select NAT Test Type.

Tell me what appears on this test, please

I remain at your disposal if you have any further questions.

Its not even hard to rank up in MW 3. Double XP is pointless imo.

Hey there.

If you have already spoken to billing over the phone and they have given their decision I am not sure there is much advice we can give you. I would talk to your financial instituion to see if they can put a stop on the second copy.

You would follow the contact link that was previously posted. Http://support.xbox.com/contact-us Click no thanks to the virtual support amd look for the options to either chat
with support or request a call back.

You would want to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us