Music Groove pass expiry date fault

Discus and support Music Groove pass expiry date fault in XBoX Sales and Promo to solve the problem; says my groove music pass has expired... [img] 549fd6c2-cd7c-4b13-bba8-b8841b23aea3 Discussion in 'XBoX Sales and Promo' started by YourFatGrandad, Sep 4, 2017.

  1. YourFatGrandad
    YourFatGrandad Guest

    Music Groove pass expiry date fault


    says my groove music pass has expired...

    Music Groove pass expiry date fault [​IMG]

    :)
     
    YourFatGrandad, Sep 4, 2017
    #1
  2. Marcmac
    Marcmac Guest
    Credit for Unredeemed XBOX/Groove Music Pass

    I bought an XBOX/Groove Music Pass and haven’t redeemed it yet. I understand that I need to ask for a credit because it is no longer redeemable online.

    From your website: https://support.microsoft.com/en-us/help/4046109/groove-music-and-spotify-faq

    "I bought a Groove Music Pass and haven’t redeemed it. What are my options? As of October 2, 2017, you can no longer redeem your Groove Music Pass. Microsoft will offer 120% of the value of your
    unused pre-paid Groove Music Pass as store credit to spend at the Microsoft Store. If you haven’t redeemed your pass yet and want to get your credit, contact customer support."
     
    Marcmac, Sep 4, 2017
    #2
  3. spoofer98
    spoofer98 Guest
    spoofer98, Sep 4, 2017
    #3
  4. Mister Cizl
    Mister Cizl Guest

    Music Groove pass expiry date fault

    Hey YourFatGrandad! When did you receive this email with the code? Post back and let me know!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.
     
    Mister Cizl, Sep 5, 2017
    #4
  5. YourFatGrandad
    YourFatGrandad Guest
    I received the code on the 17th of August
     
    YourFatGrandad, Sep 5, 2017
    #5
  6. Mister Cizl
    Mister Cizl Guest
    Hey YourFatGrandad! For additional Groove support, post over
    here    . Post back and let us know how it goes!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
     
    Mister Cizl, Nov 3, 2018
    #6
  7. Mister Cizl Win User

    Music Groove pass expiry date fault

    Hey YourFatGrandad! When did you receive this email with the code? Post back and let me know!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.
  8. YourFatGrandad Win User

    Music Groove pass expiry date fault

    I received the code on the 17th of August
  9. Mister Cizl Win User

    Music Groove pass expiry date fault

    Hey YourFatGrandad! For additional Groove support, post over
    here    . Post back and let us know how it goes!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
  10. a cherryghost Win User

    Question about the Groove music app

    I agree that this is upsetting. It would have been better to wait to announce background music or at least set a date for the actual release. After porting over all my music and purchasing Groove music pass only to find that it really isn't released yet
    is very disappointing. This is a terrible way to release this update. As I open Groove on my Xbox and get sent to a dead link for the old app, I just turn off my Xbox.
  11. Ricardo Lechuga Win User

    Groove Music App for Xbox Series X/S

    Hi Jacknicolas! My name is Ricardo an independent advisor ready to help you with this situation!

    On December 31, 2017, the option to stream, purchase, and download music from Groove Music was discontinued. If your purchased music was downloaded, you’ll still be able to listen to it.

    When Microsoft announced the discontinuation of the Groove Music Pass streaming service on October 2, 2017, they notified customers that Groove Music Pass content would be available to move to Spotify until January 31, 2018. Unfortunately, that window has now passed.

    More information about it here

    https://support.microsoft.com/en-us/windows/gro...
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Music Groove pass expiry date fault

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