Music CDs and DVDs not working.

koifis · Sep 4, 2021

Hi! CDs and DVDs aren't working in my Xbox one.

I got a new CD and went to go play it in my Xbox and it wouldn't play, so I grabbed a different CD and it didn't work either. (Both of these CDs work in my car's player so I know its not the disk) I have the Audio CD player downloaded

I tried to see if one of my movies would play and it wouldn't. It did the same thing the CDs did, spun for a few seconds then stopped, nothing came up on my screen.

:)

Ricardo Lechuga

Have you used those discs on this Xbox before?

Ricardo Lechuga

Then you probably need to get it service, follow these steps to request the service:

Sign in to the Device service and repair page with your Microsoft account credentials.

https://support.microsoft.com/devices

****If your device doesn't appear, add it

Select the device that you want repaired.

Follow the onscreen steps to complete your service order request.

After Device service and repair receives your submission, they’ll send you a service order number and an order confirmation email that includes shipping or drop-off instructions.

Send in your device as soon as possible.

If you don’t ship within 30 days of your request, your service order will be canceled and the shipping label will no longer be valid. In countries or regions that offer a drop-off exchange, you must go to the drop-off center within 7 days from the date you created the order.

Ricardo Lechuga

You could try this, but seems to be a hardware issue

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

On the Reset your console screen, you'll see three option use this one, be sure you remember the email and password of you're accounts:

Reset and keep my games & apps. Use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or apps. In some cases, if a corrupt game file is causing the issue you're troubleshooting, you may have to choose Reset and remove everything, but you should always start with Reset and keep my games & apps

koifis

It didn't work. It spun for a few seconds and then stopped.

Ricardo Lechuga

Hi Koifis! My name is Ricardo an independent advisor ready to help you with this situation!

Try this please

Remove the disc from the Xbox

Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

Unplug the console's power cable. Wait 30 seconds.

Plug the console power cable back in.

Press the Xbox button on your console to turn on the Xbox

Insert the disc during the Xbox screen

Music CDs and DVDs not working.