Multiple Problems with XBOX and MICROSOFT never fixed

My Problems with Xbox and Microsoft:

PROBLEM 1:

24 December 2014 i buy on Xboxone Xboxlive 12 Months of EA ACCESS Subscription that i pay $32.65 with my credits card

20 August 2015 i buy on Xboxone Xboxlive fifa 16 that i pay 75$

6 days after 26 August 2015 i receive 2 email from Microsoft

in one is write that my 12 months Subscription of EA ACCESS is DELETED (but i never delete it)

in the other is write my 1 Year Subscription of EA ACCESS is enabled (i never ask for it)

So XBOXLIVE delete to me 4 Month of EA ACCESS service

i contact many time via email and twitter @XboxSupport and i ask to give me back my 4 month of ea access but they never give it to me and never fix my problem.

PROBLEM 2:

i have 359 MY VIP in Xbox Rewards that i can use for rendeem $5 but i never can rendeem it because the page always show OUT OF STOCK is more than 2 months i try all day each 6 hour,and soon the service Xbox Rewards will close and i can't rendeem it because
of PROBLEM 3.

PROBLEM 3:

Because Microsoft Rewards is enabled in italy i try it with tor browser,little time after i try it microsoft rewards security team tell me to i do "USE BOT" , be "OUTSIDE US,CANADA" , "OBFUSCATE IP" and CLOSE my rewards account by say to me that i violate service
terms.

The problem is i never use BOT and i never OBFUSCATE my IP (so this is also false accuse to me and is also offensive to me) and top of that they say i'm not in US,CANADA but this NOT MATTER because also if i'm not the service is enabled also in italy so
there is no reason for close to my account.

So what i want to ask to Xbox\Ms Team is:

1)Give me back my 4 Month of service that i pay for have

2)Unlock Microsoft Rewards in my Gamertag because it has close for wrong reason,and is important for me because i must to use it also then for when Xbox Rewards will be closed

3)Give me 5€ Xbox\Ms Store card because i have 359 My VIP so i must be able to rendeem what is show in the reward site,because is a VIRTUAL ITEM so i disagree that is out of stock.

Now Problem 2 and 3 maybe i can ACCEPT

BUT for problem 1 because is more than 4 years from 2014 until 2018 i ask to fix and xbox support never help me now i start bored and i wait another 1 year then if you not fix i will proceed by law

Also let me say you 1 think:

i'm an xbox customer since the first Xbox,then the XBOX360 then the XBOXONE , it's absurd that i ask for help and i not get help and not get my problem fixed as not only an xbox customer but also as long time customer too.

So i think you must put better QUALITY people in your support team,and not people that only send unuseful link faq or never help people and worry + to follow xbox rules\policy than help customers

:)

 

Privacy settings and connecting online

Had multiple problems today with connecting online and my preferences . Also spent a hr and a half on the phone with xbox because of problems.. Seems they are still having problems. Was hoping I would have gotten a invite to test the new dashboard but
no luck.Hoping issue gets fixed soon.

 

Are things getting better for the xb1?

I haven't heard anyone else having disc drive problems with their Xbox One's since Mid-2014, so yes Microsoft fixed these disc drive problems.

 

Hi there XBOXONEITALIA, thanks for reaching out and we're sorry to hear about the frustrating experience.

For the issue you're experience with billing surrounding the status of your EA Access subscription, please reach out to
Chat Support in your region as we're unable to provide support for a billing issue of this nature via the forums.

Regarding your Xbox Rewards concern with the VIP vault, please create a post on the

Xbox Rewards forums for further clarification on that.

Lastly, in terms of your Microsoft Rewards inquiry, you'll need to fill out
this form and a member of the Microsoft Rewards team will get back to you as soon as they can.

 

Thanks you MYViP fixed already i can rendeem it today!!! , for problem 1 i decide to give up never mind , and for MS Rewards i will try last time,but i think they not fix coz my fault to use wrong browser,very sad about that but ok try last time ask then
never mind.

 

No problem XBOXONEITALIA, we're happy to help.

Please let us know if you have any other Xbox questions and we hope you enjoy your day