Multiple Minecoin redemption

Hello Lucius Hayashi,

I would recommend that you speak with the Live support team by following the guide below:

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the list.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
    

Hi,

Thanks for your reply. To specify, These are codes bought from 7-11 in Hong Kong as we have a HK account. Does the process still work the same to check the status of the codes?

Hello Phil Hayashi!

Thank you for posting in the Microsoft Community.

It is possible to redeem multiple Minecoin codes in an account. However, if you are receiving an error message that says you already own the code, it is possible that the codes have already been redeemed.



To check if the codes have been redeemed, you can go to the Microsoft account website and sign in with the account that was used to redeem the codes. Then, go to the "Payment & billing" section and check the purchase history to see if the codes have been redeemed.



If you still cannot find the codes, you can contact Xbox support for further assistance. They will be able to help you investigate the issue and provide a solution.

When you sign in to https://account.microsoft.com/billing/orders can you see the redemption transaction for the Minecoins?

Hello Edvin O, My name is Khaji I am the independent advisor and I will be happy to help you today.

If you are experiencing difficulties redeeming Robux but are able to redeem MineCoins in your Microsoft Rewards account, there may be several possible reasons for this difference:

There may be specific restrictions or limitations on the Microsoft Rewards platform that affect the redemption of certain products or virtual currencies. Microsoft Rewards policies may not allow direct redemption of Robux, while they allow redemption of MineCoins.

Microsoft Rewards may have specific commercial agreements with certain companies or services, which could affect the availability of product or virtual currency redemptions. There may be a partnership or agreement to allow the redemption of MineCoins, but not for Robux.

Commercial policies and agreements may change over time, which could affect the availability to redeem different products or virtual currencies in Microsoft Rewards. There may have been recent policy changes that have affected Robux redemption.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.