“multiple currencies” How to fix?

Discus and support “multiple currencies” How to fix? in XBoX Games and Apps to solve the problem; I bought a gift card from the store i usually buy from, however i tried to add my card to my account before doing and changed my billing info. I forgot... Discussion in 'XBoX Games and Apps' started by vantaspin, May 26, 2023.

  1. vantaspin
    vantaspin Guest

    “multiple currencies” How to fix?


    I bought a gift card from the store i usually buy from, however i tried to add my card to my account before doing and changed my billing info. I forgot to change it back and redeemed the card now i cant use the money.

    what is strange to me is that both currencies says USD.

    any and all help would be appreciated.

    :)
     
    vantaspin, May 26, 2023
    #1
  2. vantaspin Win User

    “multiple currencies” How to fix?

    Ok, so as I said I changed the billing address and forgot to change it back. Is there a way to change it yes or no?

    Both currencies says USD I would imagine it’s because I changed my billing address to my location which is Grand Cayman but my region on xbox is The United States.
  3. Darhyl Mayte Amizola Win User

    “multiple currencies” How to fix?

    Thank you for your response.

    You can still change your billing address by signing your account on account.microsoft.com > payment and billing > address book.

    However, if you are referring to changing the Microsoft credits region, unfortunately, it is no longer possible to revert any changes.

    On the bright side, your Microsoft credits region shows as USD which means it should still work upon purchasing on a Microsoft Xbox store US region. Kindly try to purchase using different devices Xbox console, Laptop/Desktop, or Phone number on the Microsoft store US region using your account as part of our troubleshooting steps.

    Note: Make sure that the link in the Microsoft Xbox store is in the US region.

    In the event that this won't work, you will need to directly contact Microsoft Store and Sales support, here at this link:

    https://support.microsoft.com/en-us/account-bil...

    As for an alternative option, you can also contact Microsoft Xbox support for further assistance:

    https://support.xbox.com/en-US/contact-us

    Thank you for your time. I hope you have a great day!
  4. Darhyl Mayte Amizola Win User

    “multiple currencies” How to fix?

    Hey there!

    Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

    Kindly try to double-check if the Xbox gift card was redeemed on your account successfully in the correct region by signing in to your account on account.microsoft.com > payment and billing > payment option.

    Also, please make sure that the Microsoft credits region is the same on your Xbox Live and billing address/physical region.
  5. Rohann Tackling Win User

    How to access multiple currencies

    Photo proof
    [​IMG]


    This is on the website


    [​IMG]


    This is on the Xbox itself


    [​IMG]


    Order history
  6. Rodrigo Oliver Win User

    How to access multiple currencies

    Hi Rohann, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    You purchased currency from a Region different from your own.

    They won't "stack", and can only be used in the same Region as the gift card you used.
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“multiple currencies” How to fix?

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