Multiple charges ultimate game pass

Discus and support Multiple charges ultimate game pass in XBoX on Windows to solve the problem; My husband and I both use same xbox. We are each getting charged 18.49. We were told that the ultimate game pass would apply to both. On April he was... Discussion in 'XBoX on Windows' started by Sheila Mae1, Jun 25, 2024.

  1. Sheila Mae1
    Sheila Mae1 Guest

    Multiple charges ultimate game pass


    My husband and I both use same xbox. We are each getting charged 18.49. We were told that the ultimate game pass would apply to both. On April he was charged twice. Now we have been charged 4 times we should not have been

    :)
     
    Sheila Mae1, Jun 25, 2024
    #1
  2. Rodrigo Oliver Win User

    Multiple charges ultimate game pass

    Hi Sheila, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    In this situation, the best course of action is to contact Support.

    Please enter this link:

    https://support.microsoft.com/home/contact

    Then, follow these steps:

    Type in your query: "Unauthorized payment"

    Click on Get Help.

    Scroll down the page and click on Contact Support.

    Select your "Other Products" and "Billing and payment updates" > Confirm.

    Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

    I hope this helps.
  3. CooperWilde Win User

    Upgraded but charged for both subscriptions

    I upgraded to game pass ultimate but being charged for both game pass ultimate & live gold
  4. Scott Haynes Win User

    What will I be charged to switch from regular game pass to ultimate game pass

    I'm talking about a one month's worth of regular game pass being upgraded to ultimate if I just bought regular game pass 3 days ago and changed my mind that I wanted to upgrade to game pass ultimate why wouldnt they just charge me the difference which if regular game pass is 12 dollars after tax and ultimate is 18 why wouldnt I just be charged 6 dollars or why cant they cancel the regular game pass charge or refund it and charge me the 18 for the ultimate instead ..itd would be absolutely dumb to of just paid 12 dollars three days ago for regular game pass and then if I want to upgrade be charged a whole new 18 dollars to upgrade
  5. Smwutches Win User

    Ultimate Game Pass question

    The $1 charge is only for the first month. Once it's time for you to renew, you'll be charged the regular price. If you already have gold (and game pass) it will converted to the ultimate subscription. The Ultimate Game Pass includes gold, Xbox Game Pass,
    and PC Game Pass. The upside is that you only have 1 subscription for all 3.
  6. Honda Man 04 Win User

    Can we stop having to pay for gold!

    You suggested charging more for Game Pass, which they do. It's called Ultimate Game Pass and that includes Gold.
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Multiple charges ultimate game pass

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