multiplayer issue

Having similar issues. Tried contacting support via chat but it doesn't allow me on. I can't figure it out. Have you had any luck?

Ok, try this. Both you and your friends turn off your consoles then power cycle your modem/router by unplugging for 10 seconds. See if that helps

What exactly does it say when they can't join?

Hi Trevor! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox privacy settings.

Based on your description and since you're able to change the privacy settings means that your account is an adult account. For us to isolate the case regarding the error you received, kindly try to perform the following workarounds:

Note: A child account can't access its privacy settings.

- Clearing the cache and cookies of your browser.
- Changing browsers.
- Disabling extensions / going incognito or in-private browsing.
- Disconnect from the VPN or Proxy server.
- Use different devices and network services.

Then please update your Xbox privacy settings again according to the official Xbox website: https://support.xbox.com/en-US/help...ttings by selecting View details & customize.

"Sign in to Xbox.com.

Select your Gamertag, and then select the More actions button (…).

Select Xbox settings, and then select Privacy & Online Safety.

Select the Xbox Series X|S, Xbox One, and Windows 10 devices Online Safety tab or the Privacy tab.

Review the current settings and update all of the options as "Allow" and "Everyone", and then select Submit to save the changes.

Note: You must select Submit at the bottom of the page before leaving or switching to another tab. If you don't submit the changes before you move to the other tab, your changes won't be saved."

Wait up to 24 hours to make sure the changes will be applied.

After signing out, sign back in then check if you will be able to access your game's multiplayer feature.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

more info ?

What Country/State/Province do you live in?

Modem brand & model number:

Router brand & model number:

How many Xbox 360 and Xbox One consoles are connected to this router?:

Wired or Wireless (for each console):

Things you have tried:

Is UPnP Enabled? Yes/No/Unknown:

Do you have a NAT error? If so, what is your NAT type?:

Any Error Codes you encounter:

Who is your ISP? (Internet Service Provider):