Multi-player suspension after suspension??

Gamertag:

Hi

First off I don't understand why I got suspended in the first place, but my suspension was up today so I logged on and seen I'm still suspended, after talking to customer service he said there's a "multi-player" suspension that your unaware of, so not only
do I get suspended for no reason, I get suspended while suspended, is there anyway to take this higher? Management wise? I've been a customer for 10 years and have never been treated like this, I'm cancelling my xbox gold as it's useless and considering moving
to PlayStation, Xbox used to be the #1 platform but how it treats its loyal customers is ridiculous, I feel violated, abused, betrayed! But most of all...let down.

:)

 

Suspension/Ban

This thread is to bring much needed attention to the suspensions and bans. While I could write a book on this, keep it simple, or try. You have your player feedback. Good/needs work ect.. Reality is, people have no clue, with the exception of "complaints" what their being suspended/banned for, till persons submits case review. Then after review, persons has no clue why they are suspended till after, is this a fair process? By then, the "oh, I had an ignorant moment" strikes.. Then it's too late to appeal or make a case. Already done. I hope, with the backing of others, think their needs to be further review of policy. Their are the repeat offenders, keep them honest. Then you have the first time offenders that get 2 week suspensions, again without knowing why until case review is done, many see this as unfair.. Then it shows, you can still play multi player but communication restricted- I find this a false statement considering, temp suspensions- your unable to play multiplayer. What about those that understand and take ownership? 2 weeks on first suspension? Harsh considering kids that curse others on their parents account..? Yet, the one that defendes themselves, suspended, understand 24 but 2 weeks, first offense? Shouldn't there be an objective perspective/judgement also explaining discpline opposed to the current..? I'm all for making a safer community but what's the harm in looking @ the repeat offenders vs first time!? Gamers should always respect others! Parents should monitor. Keeps hard working Xbox live workers from having to deal with hot heads.

 

Gears of War 3 Review Awesome

Campaign then beast mode and after that some multi player or horde

 

First the enforcement team does not look at these forums they handle everything through there website at enforcement.xbox.com

Second no one is ever suspended for no reason what happens is someone has to be reported that they violated the code of conduct which can be read here Microsoft’s Code of Conduct Explained for Xbox Live Customers

once a report is made the enforcement team will investigate and if there was a violation then they put a suspension onto the account.

now the reports go in line with all the other reports so let me give you an example:

someone reports you today it goes in line with all the other reports and takes till Friday for the enforcement team to investigate and suspend your account

well say tomorrow another person reports a violation and the enforcement team finally investigates it and there was a violation so they suspend the account on Saturday that's how you can get suspended a second time while it looks like you are already on
a suspension.

now keep in mind even other gaming systems have their code of conduct that you have to follow otherwise they have their suspension systems in place also.