Mulitple Issues when installing games via Game Pass

Discus and support Mulitple Issues when installing games via Game Pass in XBoX Games and Apps to solve the problem; I've been trying to install both Age of Empires IV and Watch Dogs for a few weeks now, with no success. Age of Empires actually starts, but quickly... Discussion in 'XBoX Games and Apps' started by Keerit, Jul 25, 2022.

  1. Keerit
    Keerit Guest

    Mulitple Issues when installing games via Game Pass


    I've been trying to install both Age of Empires IV and Watch Dogs for a few weeks now, with no success.

    Age of Empires actually starts, but quickly drops to 0B/s - Nothing else is using the internet connection and speedtest.net is showing me a 50Mbps download speed.

    It may jump up briefly to less than 1MBps, but falls back to 0 almost instantly.

    In the case of Watch Dogs - after clicking install and selecting the hard drive I'd like to install it on, I'm notified there was an error please click here to fix it. After clicking the message, I'm taken to the Store page for the game where the button that would usually say install is greyed out and says Not Available. I see basic information about the game, a few screenshots but can't see any reviews, achievements, add-ons, from the developer, people also like and the More section is very minimal.

    Any help would be appreciated as I'm coming pretty close to just abandoning my Game Pass subscription.

    The most frustrating thing is that it says click here to fix the issue but then takes me to a place where the issue clearly stems from. If I was slightly lazier I wouldn't have bothered to post this and I'd have just unsubscribed. Very unhelpful.

    It's almost definitely not a region issue as I have triple checked that my PC's settings have not changed and everything worked fine up until these 2 installs.

    :)
     
    Keerit, Jul 25, 2022
    #1
  2. Lucas Lauer Win User

    Mulitple Issues when installing games via Game Pass

    I'm not sure if Watch Dogs 2 is available on the UK, but it should be. Have you tried to download it through Ubisoft Connect to see if the issue persists? Looks like the issue is happening on the Xbox app, right?

    About the Age of Empires IV slow download, I would suggest you first to deactivate IPv6 and reset your computer network:

    - Go to Start > Search and click on control panel.

    - Open Network and internet, then Network and sharing center.

    - Click Change adapter settings.

    - Right-click your connection and go to Properties.

    - Uncheck "Internet Protocol Version 6 (TCP/IPv6)".

    - Click on Start > Search for command prompt > Right click on it and select "Run as administrator";

    Run the commands below and press Enter after each one:

    ipconfig /release

    ipconfig /flushdns

    ipconfig /renew

    netsh winsock reset all

    netsh winhttp reset proxy

    netsh int 6to4 reset all

    netsh int ip reset all

    netsh int ipv4 reset all

    netsh int ipv6 reset all

    netsh int httpstunnel reset all

    netsh int isatap reset all

    netsh int portproxy reset all

    netsh int tcp reset all

    netsh int teredo reset all

    net stop wuauserv

    net start wuauserv

    net stop TrustedInstaller

    net start TrustedInstaller

    See if the issue persists and please let me know.
  3. Keerit Win User

    Mulitple Issues when installing games via Game Pass

    I'm living in the UK. No proxy/VPN.

    I don't receieve any error code. When clicking install I get the message in bold. (Also notice the 0KB/s install in the top left. I've also just noticed I'm having issues with updates from the Microsoft store, which I rarely use.)


    [​IMG]


    If I click on the link I'm taken to the Watch Dogs store page where I see this


    [​IMG]


    I wish I had more to go on, but unfortunately that's all there is.

    Thanks for your help.
  4. Lucas Lauer Win User

    Mulitple Issues when installing games via Game Pass

    Hello, Keerit. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

    May I know what country do you live in? And are you using any proxy or VPN to connect to the internet?

    Also, would you please share the exact error code you receive for Watch Dogs?

    Waiting for your follow-up.
  5. rlfetterhoff Win User

    Xbox app stuck on 'Choose a drive' with no options when installing

    I have reset the computer and still I can't access game pass. I can install other games via the xbox box app but when I try to install an xbox game pass game it gives me no drives.
  6. Jewologist Win User

    Have Game Pass Ultimate Subscription but not recognized in Microsoft Store

    Thanks for the reply. I restarted the system 3 times, and after the third time it finally shows that I have Game Pass. I'm not sure what the issue was, but now I have another issue. I cannot install Gears 5 with Game Pass. The option is greyed out. Is
    there a reason for that? I can install other games still via game pass.
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Mulitple Issues when installing games via Game Pass

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