MSFS "Please Insert The Microsoft Flight Simulator Game Disc"

Discus and support MSFS "Please Insert The Microsoft Flight Simulator Game Disc" in XBoX on Windows to solve the problem; Hello, I had a pre-order standard version of the game which I redeemed in the MS Store. I have had the game installed and working before Christmas... Discussion in 'XBoX on Windows' started by Mattie941, Mar 18, 2021.

  1. Mattie941
    Mattie941 Guest

    MSFS "Please Insert The Microsoft Flight Simulator Game Disc"


    Hello,

    I had a pre-order standard version of the game which I redeemed in the MS Store. I have had the game installed and working before Christmas with a subscription to game pass, but I have let this lapse because I should not need an Xbox game pass to play the game. I tried to boot the game again today and I can't load the menu. The "please insert disc" pop-up appears and I cannot load the game. The ~2 GB installer is in the default location and I installed the remained of the game to the D:

    I have tried:

    • turn off firewall
    • exempt the game in the firewall
    • change DNS settings to Google
    • launch from desktop tile
    • launch from MS Store
    • launch from Xbox app
    • launch as administrator
    • reset router
    • exemption in window defender
    • confirmed correct system time and date settings
    • I have super-fast broadband and strong signal strength to the router so WiFI cannot be the issue.
    • My time and settings are correct and the code was redeemed on my account which matches the PC time settings.
    • I have worked through your suggested steps and the MS Store troubleshooting guide and it still is not working
    • Run as administrator
    • Logged out of MS Store, rebooted and launched the sim
    • Uninstalled the Xbox app and launched the sim from MS Store
    • Deleted all MSFS files in the WindowsApps folder
    I have since uninstalled the game and deleted all the file in the "D:\Users\[USERNAME]\AppData\Local\Packages" folder.

    Now when I re-download the ~2 GB installer from the MS Store, the game loads and the "please insert disc" pop-up appears. I can't reinstall the files I have deleted and I can't get anything to work. When I click on the Microsoft Store, there is no option to install the Digital Ownership. The game was purchased as a gift and I cannot be sure what region the original key was purchased in.

    I spent 2 hours on the phone with Microsoft and Xbox last night running through the troubleshooting and they could not solve the problem either.

    Please help. Any solutions?

    Platform

    Digital - Windows Store

    Windows 10 version

    Insider Preview (20H2)

    Windows 10 OS Build

    19042.867

    :)
     
    Mattie941, Mar 18, 2021
    #1
  2. CarTzy Win User

    How to find Microsoft Flight Simulator DVD Installation-Software Launcher in Windows 11

  3. SwordofWhedon Win User

    I bought Microsoft flight simulator on xbox one s but it says 'This game isn't compatible'

    If you’re inserting it, that tells me you bought the Windows disc version and live in Europe, or that you bought a copy of Flight Simulator X which is PC only. There is no Xbox disc release at this time.

    No disc version of Flight Simulator will work on any Xbox

    Flight Simulator 2020 only works on Series consoles, One consoles are not compatible
  4. xDarkStar73x Win User

    Flight Simulator Halt operation

    Hi there,

    Have you tried this ?

    Microsoft Flight Simulator

    • Known Issue: Some users seeing a "Please insert the Microsoft Flight Simulator disc" error when launching the game on Windows 10.
    • Workaround: In order to play the game digitally on Windows 10, you will need to have the Digital Ownership File installed as it is required to grant the necessary permissions to play. If you already have this file installed and are running in to this error, please uninstall and reinstall this file only and this should resolve the issue. There is no need to uninstall the entire 127+GB base game files. Uninstalling this small 10MB file is all that will be needed.
    The above was posted by Sumit in this thread.
  5. Gerardo CG Win User

    When I Launch Microsoft Flight Simulator on my laptop it tells me I need to insert a disc to continue.

    Hi there Logan, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

    I'm sorry to hear you're experiencing this issue with Microsoft Flight Simulator 2020 on your PC.

    Firstly, please remember that in this public forum, we're just fellow gamers like you, trying to help other players. That means we don't have access to any account or information about other users.

    If you haven't already, I recommend following the game developer's recommendations through the following link to try to resolve the issue you're experiencing with Microsoft Flight Simulator 2020 prompting you to insert the disc, even if you purchased it digitally:

    https://flightsimulator.zendesk.com...soft-Flight-Simulator-Game-Disc-Error-message

    If the problem persists and only occurs with this specific game, please contact Microsoft Flight Simulator's technical support directly through this other link so they can assist you:

    https://flightsimulator.zendesk.com/hc/requests/new

    I appreciate your understanding and I wish you good luck!

    Kind regards,
    Gerardo.
  6. RainingRoses Win User

    Microsoft Flight Simulator

    Hello,

    Try the recommended troubleshooting for this specific error:

    https://flightsimulator.zendesk.com...soft-Flight-Simulator-Game-Disc-Error-message

    If the issue still persists, you'd need to contact MSFS Support as they're the only ones who can advise further. You can submit a request at https://flightsimulator.zendesk.com/hc/requests/new

    Any game updates are posted on the game developer's X/Twitter @MSFSofficial / @MSFS_Support

    There's also the official MSFS community forums:

    https://forums.flightsimulator.com/

    Hope this helps.
Thema:

MSFS "Please Insert The Microsoft Flight Simulator Game Disc"

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