MSFS Marketplace steam version: Transaction failed, but you gonna pay for it never the less.

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Roteroktober, I'm sorry about this situation, friend.

Unfortunately, microsoft does not have access to the Steam platform to verify this situation for you.

If the purchase is by microsoft, it will appear in the history:

https://account.microsoft.com/billing/orders/

See if your order is listed here. Make sure you are using the email that made the purchase (DO NOT send the email here, it is not allowed)

Open it, and see what is in the Status. If it is completed, or another word

If it does not appear, it may be that the purchase has not been completed, so although the amount has been withdrawn from your account, it will automatically return within a certain time.

But, for microsoft the most you can do will be to confirm by the history I sent you.

Because the game was not purchased by Microsoft, and only Steam will have access to its own platform.

I remain at your disposal if you have any further questions.

Thanks a lot, ngocphi,

I downloaded the MSFS 2020 (premium deluxe version) from Microsoft and started playing recently, not having any thoughts or ideas about Steam . Then I wanted to buy and download the Grumman Goose (unfortunately there is not yet the Consolidated Catalina PBY) from the marketplace, but the purchase failed. I tried to dig into it but I was not sure if I really have to register on steam, create a steam account, or wallet, etc. Or can´t I just buy it on my Microsoft account. I looked into that but could not find any link to the planes. I am still playing alone and not yet in the game room. It is all quite a bit different compared to FSX.

Is steam the owner of the marketplace?

The game was never gonna be 60 bucks. You're naive if you think the devs did this so people can pay less overall.

Hi Bastian, wishing you the best of lucks!
Hope the content appears soon in the game

Thanks for your patience in advance

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Bastian

Please tell me, when did you purchased this add-on. Today?

If that’s the case you can:

A. Wait 48 hours after date of purchase and check if the add-on appears finally inside the game

B. Contact the flight simulator team to see if they can add the add-on manually to your account

C. If more than 48 hours has been passed and if you don’t want to contact them
You can try asking for a refund and purchase the add-on again