MS Support referral acknowledging they messed up... GEARS OF WAR 4

Discus and support MS Support referral acknowledging they messed up... GEARS OF WAR 4 in XBoX Sales and Promo to solve the problem; Gonna make this simple as somehow this hasn't been understood and a generic response was given. 5 Days back and forth with simply games and... Discussion in 'XBoX Sales and Promo' started by A WILD DlGLETT, Oct 11, 2016.

  1. MS Support referral acknowledging they messed up... GEARS OF WAR 4


    Gonna make this simple as somehow this hasn't been understood and a generic response was given.

    5 Days back and forth with simply games and microsoft...

    Simply games aren't acknowledging this is their issue as...

    • MICROSOFT DID NOT PROVIDE THEM WITH PREORDER CODES.

    • NO IT IS NOT IN THE CASE & MICROSOFT HAVE ACKNOWLEDGED THE ISSUE AND SENT ME HERE TO GET A CODE.

    • I HAVE PROOF OF PURCHASE AND PREORDER

    • I HAVE FULL SUPPORT FROM MICROSOFT AND HAVE SUPPORT CODE AND TRANSCRIPT STATING THIS

    • I HAVE AN EMAIL AS FURTHER PROOF FROM SIMPLY GAMES DENYING RESPONSIBILITY FOR THE CODE.

    • I HAVE PROOF OF MICROSOFT STATING THAT ANY PREORDER DIGITAL OR RETAIL COMES WITH BROTHERS TO THE END ANS VINTAGE PACKS.

    • AGAIN IT HAS ALREADY BEEN ACKNOWLEDGED BY MICROSOFT THAT THEY AGREE WITH ME WITH THIS ISSUE AND SENT ME HERE TO HAVE A CODE ISSUED.

    • YOU HAVE NOT SUPPLIED THE CODES TO THE COMPANY AND THEY CANNOT SEND ME THE CODE THEREFORE YOU ACKNOWLEDGED IT IS AN ISSUE WITH MICROSOFT AND NOT THE RETAILER.

    ACTUALLY READ THE ISSUE INSTEAD OF GENERIC RESPONSE AS MS HAVE ALREADY ACKNOWLEDGED THE ISSUE AND STATED THEY WILL SORT IT... I CAN PROVIDE THE SUPPORT CODE WHERE IT IS ALL FULLY STATED IN WRITING AND SENT EMAILS FROM MS AND SIMPLYGAMES AS PROOF.

    ALSO HAVE FULL MARKETING MATERIAL TO PROVE THAT ANY PREORDER COMES WITH THOSE PACKS.

    Please sort this.

    Adam Parker

    :)
     
    A WILD DlGLETT, Oct 11, 2016
    #1
  2. Shyndy
    Shyndy Guest
    Multiple XB1 with open NAT possible?

    yeah they messed up party chat. my advice is to just use Skype for now although that has a 4 player limit I think. lots of stuff for MS to iron out for sure
     
    Shyndy, Oct 11, 2016
    #2
  3. jayd
    jayd Guest
    EA Titles RRP is £54.99

    Good thing is Halo 4, Gears of War Judgement are also £49.99 on the MS UK store so we should see similar prices in store like now.
     
  4. MS Support referral acknowledging they messed up... GEARS OF WAR 4

    Hey there,

    To clarify, only participating retailers were given codes and in this case it appears that Simply Games was not a participating retailer in this promotion.

    If you refer to https://www.microsoft.com/en-gb/store/p/gears-of-war-4-pre-order/9nblggh4rq6d?cid=majornelson (which is no longer
    available for purchase, since the game has been released) It states the following.

    "* Pre-order bonus offers available with pre-orders made prior to, or on October 11, 2016, on Xbox Store, Xbox.com, or at participating retailers."

    So in this case, Simply Games was not a participating retailer in this promotion and this is why they don't have codes to provide to you. If they were a participating retailer in that promotion you would have seen either a leaflet inside the box with codes
    for the Brothers to the End and Vintage DLC packs, an email with a code or a code printed on the receipt. You should see the Gears of War Collection pack however, as that is apart of the promotion that Simply Games did participate in.

    We apologise for any confusion regarding this promotion and we appreiciate your understanding. Please feel free to create a new thread if you have any other support related issues.

    Thanks!
     
    Mister Mascot, Oct 12, 2016
    #4
  5. Mister Mascot Win User

    MS Support referral acknowledging they messed up... GEARS OF WAR 4

    Hey there,

    To clarify, only participating retailers were given codes and in this case it appears that Simply Games was not a participating retailer in this promotion.

    If you refer to https://www.microsoft.com/en-gb/store/p/gears-of-war-4-pre-order/9nblggh4rq6d?cid=majornelson (which is no longer
    available for purchase, since the game has been released) It states the following.

    "* Pre-order bonus offers available with pre-orders made prior to, or on October 11, 2016, on Xbox Store, Xbox.com, or at participating retailers."

    So in this case, Simply Games was not a participating retailer in this promotion and this is why they don't have codes to provide to you. If they were a participating retailer in that promotion you would have seen either a leaflet inside the box with codes
    for the Brothers to the End and Vintage DLC packs, an email with a code or a code printed on the receipt. You should see the Gears of War Collection pack however, as that is apart of the promotion that Simply Games did participate in.

    We apologise for any confusion regarding this promotion and we appreiciate your understanding. Please feel free to create a new thread if you have any other support related issues.

    Thanks!
  6. Marwood II 87 Win User

    G.O.T.G (Game of the Generation)

    [quote user="ALMiGHTY AWX"]

    [quote user=""]

    As for franchise/series of the generation: This time in order

    1. Borderlands

    2. Gears of War

    3. Mass Effect

    4. BioShock

    [/quote]

    BioShock: Infinite > Gears of War: Judgment, hands down. There is no comparison, whatsoever.

    [/quote]

    I agree Infinite is better than Judgement, but I really enjoyed the first 3 Gears of War games so much, Judgement messed up the franchise a little.
  7. MLange73 Win User

    Gears of War 4 Month Long wait

    Hi Draventhefallen!

    From browsing the forum replies, it seems that it takes some people the whole 30 days for it to show up. Have they arrived yet?

    The fine print says that "to qualify [for Gears of War, Gears of War 2, Gears of War 3 and Gears of War: Judgment ] purchase and play Gears of War 4 on Xbox Live by 31 December 2016. Must be 17+ " -- Have you played Gears 4 on Xbox Live yet? :)

    If you still don't have the codes after 30 days of redemption and playing it on XBL, you'll want to talk to Xbox Support. They can be reached at https://support.xbox.com/contact-us#3:1:4 --
    click on "Chat with Xbox Support"
  8. MLange73 Win User

    STILL NO F,Ing codes

    Hi SepticGobb, GlacialDoom!

    The fine print says that "to qualify [for Gears of War, Gears of War 2, Gears of War 3 and Gears of War: Judgment] purchase and play Gears of War 4 on Xbox Live by 31 December 2016. Must be 17+" -- Have you played Gears 4 on Xbox Live yet? :)

    If you still don't have any codes by 30 days after redeeming and playing Gears 4, you'll want to talk to Xbox Support. They can be reached at
    https://support.xbox.com/contact-us#3:1:4 -- click on "Chat with Xbox Support"
  9. Rennie 07 Win User

    Nvidia promo - 360 Gears Collection

    It's not included in the nvidia promotion, but on the MS store it says "purchase and redeem Gears of War 4 before 31st December to unlock Gears 360 Collection."
Thema:

MS Support referral acknowledging they messed up... GEARS OF WAR 4

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