MS Rewards Account Incorrectly Suspended for "Multiple Violations" but you cant tell me which??

Discus and support MS Rewards Account Incorrectly Suspended for "Multiple Violations" but you cant tell me which?? in XBoX Rewards & Social to solve the problem; Hello: Last week a sent a question to support regarding my MS Rewards Account, asking if my account would eligible for the Xbox Live Membership... Discussion in 'XBoX Rewards & Social' started by Psyperactive81, May 3, 2018.

  1. MS Rewards Account Incorrectly Suspended for "Multiple Violations" but you cant tell me which??


    Hello:

    Last week a sent a question to support regarding my MS Rewards Account, asking if my account would eligible for the Xbox Live Membership redemption due to living in the Mexico Region. Next day my account got suspended for allegedly violating the MS Service
    Agreement, and after I asked why, all I got was a generic list of possible reasons of which none were applicable to me or my account.

    I then explained why each bulletpoint was not applicable to me and requested to know the exact nature of my suspension since not one of those reasons were valid and all I got in response was "We will not be able disclose any specifics as to why an account
    has been deactivated due to security issues"

    Seriously?? After years of being an active and loyal member of MS Rewards Program, I get the boot for an obscure reason to which I am not even allowed to defend myself??

    Your "detection system" must be flawed in some way as I have not engaged in ANY violation of any sort. The only thing I can think of that your "Program" may have found suspicious was the fact that I skim the News Tabs every morning to catch up on the daily
    world events, and logically since I do not spend much time on each page, except to open a specific link in another tab to read later, logically this racks up the points quicker and could be interpreted to be a "bot", but that is where your criteria is flawed.
    I can assure you that all my searches have been manual and any other user could do the same.

    Same goes for any other alleged violation, you have most probably misinterpreted your data and if you had only asked instead of doing a knee jerk reaction-suspension, I could provide further information that would help clarify the situation.

    Unfortunately, I see I am not the only one who has been suspended for Unknown Reasons, and this shows a trend in your system, perhaps it is time you reassessed your suspension criteria and make a few changes, and be more upfront about the reasons your are
    suspending us for instead of evading our queries, then we could actually help you understand what is going on and help pin-point the origin of the fault.

    Just some Constructive Feedback MS Rewards Account Incorrectly Suspended for "Multiple Violations" but you cant tell me which?? :)

    :)
     
    Psyperactive81, May 3, 2018
    #1
  2. kevk0ngs Dad
    kevk0ngs Dad Guest
    Created Account 2 days ago, now I got banned for no reason.

    I want to know why my account was in violation then. Tell me why I was suspended and don't tell me none of that conduct policy bs. I want to know exactly why it was suspended because this is bs. Go into my account you tell me what is wrong with it because
    this is total bs.
     
    kevk0ngs Dad, May 3, 2018
    #2
  3. Savage
    Savage Guest
    My account was suspended

    My xbox account is suspended untill 5/4/2012 witch is today i cant check my aim account i dont remember my password i made one for yahoo but cant change it i tried to switch emails. My account was supposed to be off suspention but its not. Xbox sent a email to me old email at aim.com but i dont use that email i use yahoo i still dont know the reason for being suspended

    Any idea's?
     
    Savage, May 3, 2018
    #3
  4. kevk0ngs Dad Win User

    Created Account 2 days ago, now I got banned for no reason.

    I want to know why my account was in violation then. Tell me why I was suspended and don't tell me none of that conduct policy bs. I want to know exactly why it was suspended because this is bs. Go into my account you tell me what is wrong with it because
    this is total bs.
  5. Hoskayra Win User

    What is going on with Microsoft Rewards suspending en masse without explanation?

    Hi Blaine, my name is Oskayra and I will be happy to answer your question.

    Microsoft has not provided a public explanation for the mass suspension of Microsoft Rewards accounts. However, there are some possible explanations that have been suggested:

    1. A technical error: There may have been a technical error that caused your accounts to be suspended incorrectly. This is plausible, since Microsoft Rewards is a complex program with many users.

    2. A violation of Microsoft policies: Suspended accounts may have violated Microsoft Rewards policies. This could include activities such as creating multiple accounts, using bots, or participating in points trading.

    3. A fraud investigation: Microsoft Rewards may be conducting a fraud investigation. This could be because the company suspects that some accounts are engaging in fraudulent activity, such as purchasing points with stolen credit cards.

    Why is Microsoft Rewards ignoring multiple support tickets seeking a response and resolution?

    Microsoft has not provided a public explanation as to why it is ignoring support tickets from affected users. However, your company may be overloaded with tickets and may not have the resources to respond to all of them immediately.

    As an affected user, you can follow the following steps to try to resolve the problem:

    1. Continue submitting support tickets: It is important to continue submitting support tickets to Microsoft Rewards, even if they have not responded to previous ones. This will help make the company aware of the problem and increase the chances of it being resolved.

    2. Contact Microsoft Customer Support: Users can also try to contact Microsoft Customer Support via phone or email. This can be a more effective way to get a response from the company.

    3. Share your experience on social networks: Users can also share their experience on social networks. This can help make Microsoft aware of the problem and increase pressure on the company to resolve the issue.

    Remember that this is a public forum where we are players like you trying to help others with their problems, but we are not Microsoft employees.

    To avoid being suspended from Microsoft Rewards, users should follow these recommendations:

    1. Only create one account per person: Creating multiple accounts is a violation of Microsoft Rewards policies.

    2. Don't use bots: Using bots to complete tasks in Microsoft Rewards is also a policy violation.

    3. Do not participate in point trading: Trading points with other users is also a policy violation.

    Consequences of account suspension:

    Users who have their Microsoft Rewards account suspended will lose all points they have accumulated. They will also be banned from participating in the program in the future.

    What does this mean to you personally?

    In your case, suspension of your account means that you have lost more than 100,000 points, equivalent to more than $100 in redemption value. It also means that you will not be able to participate in the Microsoft Rewards program in the future.

    If you believe that your account has been unfairly suspended, you can follow the steps mentioned above to try to resolve the issue. However, there is no guarantee that Microsoft will revoke the suspension of your account.

    Best Regards, Oskayra
  6. Avatar o Apathy Win User

    Microsoft Rewards Question

    Im wondering the same thing, but I know why my account is suspended, I violated the ToS. I would like to know what happens when the merger happens. I would assume that I will lose all my Xbox rewards and not have access to my MS rewards page still.
  7. TheBest1nMadden Win User

    hi xbox

    can u please unsuspened me or tell me why i am suspend also i cant log onto my kg mcfrosty account <thats the account thats suspend
  8. TheBest1nMadden Win User

    hi xbox

    can u please unsuspened me or tell me why i am suspend also i cant log onto my kg mcfrosty account <thats the account thats suspend
Thema:

MS Rewards Account Incorrectly Suspended for "Multiple Violations" but you cant tell me which??

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