MS. PAC-MAN

If you think giving you the SR# would help i will get in contact with support again and see if they could look into my purchase history and licences again...Because the person that i was dealing with before was having issues with their computer system,
They were having trouble accessing data that far back and the system kept freezing...

 

Sorry for any confusion, J0ey! The number we're looking for is a reference number that phone or chat support is supposed to supply you for any contact you make with them. If you were not supplied one, you should be able to contact them again to ask for it.
If they don't see one, you can ask them to check for your licenses again (specifically, you can ask them to check you "entitlements on your Xbox Live account"; that should get them in the right direction if you have issues getting what you need). Then be sure
to ask for a reference number if they don't see it still, and get back to us with that number.

Phew, lots of info there. We're off for the weekend, so you can contact them a little later this weekend if you'd like, and we'll follow up with you if needed on Monday.

 

Hi Misses Quinzel,

So since i did not recieve a SR# i got in contact with support and asked for one. They could not provide me with one, So i asked if they could check my licences on my account and they were able to see the game and the license assosiated. A bit confused i
asked what could be the issue in regards to the game not showing up in my ready to install list.

Their response was for me to get in contact with the publisher (Bandai Namco) to see if anything could be done on their end. Since all the troubleshooting that was provided did not work. I did call the publisher support number that support gave me and left
a message. I am currentally awating a response if any from the publisher.

 

Hey J0EY J -

Were you spoke with chat most recently, did they provide you with a reference number this time? Please Private Message that to either me or Misses Quinzel if you did.

 

Hi Miss Bijoux,

I sent you and Misses Quinzel both private messages containing the SR# provided to me by support.

I have also not heard back from the publisher.

 

Hey J0EY J -

Thank you for that information! We've passed it along to the appropriate teams. I recommend making sure that your account information is fully up to date.

 

Miss Bijoux,

Any updates in regards to my issue?

Thank You.

 

Hey J0EY J -

At this point, you'll want to keep an eye on your email. If for some reason the email on your Microsoft/Xbox Live account is not correct, please update it and then Private Message me the new email address.

 

Miss Bijoux,

The email on my Microsoft/Xbox live account is correct. Thank you for your help i will be on the look out for that email.

 

Hey there!

I've sent you a Forums Private Message. You can check those by clicking here.

Thanks.

 

Miss Bijoux,

I have replied to the message.

 

Hello,

Since the updates to the forums i have lost ability to access private messages. So i will post here. I am still having issues with MS PAC-MAN the game still does not show up on the Ready to install list. The game shows up as backwards compatiable in My Games
list on the xbox web page. Yet when i click on it it asks for payment. Any help with this issue would be appreciated.

 

Hey thanks for posting back and letting us know. The new forums system overhauled a bit so in lieu of PM's, you can send me a message via Xbox Live message going forward.