MS account keeps getting locked because of supposedly suspicious activity when signing in...

Discus and support MS account keeps getting locked because of supposedly suspicious activity when signing in... in XBoX on Consoles to solve the problem; Every time I sign in to my MS account on my XBox 360, it keeps telling me there's a problem with my account (Error code: 8015d000), then when I try to... Discussion in 'XBoX on Consoles' started by TerrySaunders2, Aug 23, 2020.

  1. MS account keeps getting locked because of supposedly suspicious activity when signing in...


    Every time I sign in to my MS account on my XBox 360, it keeps telling me there's a problem with my account (Error code: 8015d000), then when I try to login using a PC, I get a box saying my account is locked because of suspicious activity, and when I unlock
    it using an SMS text message code, and look at recent activity, it only shows activity related to my XBox 360, I have 2 step verification setup and using a very strong password, I don't think anyone has compromised it, but just in case though, I did change
    the password, I logged in the Xbox successfully a couple of times, then I get the account locked again.

    Has anyone else having this problem?

    :)
     
    TerrySaunders2, Aug 23, 2020
    #1
  2. steeledwand7664 Win User

    Yep... This just happened...

    This was a Microsoft (MS) account suspension when they see a possibility of suspicious activity they will lock the account and have you verify your account was not compromised.

    This has nothing to do with an Xbox profile suspension which is where you would look at the enforcement teams website to see what the suspension was about.
  3. Goth Vampirella Win User

    Yep... This just happened...

    This was a Microsoft (MS) account suspension when they see a possibility of suspicious activity they will lock the account and have you verify your account was not compromised.

    This has nothing to do with an Xbox profile suspension which is where you would look at the enforcement teams website to see what the suspension was about.
    I find it weird that they would say my account was locked because of a violation of the code of conduct if this is the case. I still feel like they could have at least emailed me and said something like "We think we have suspicious whatever... blah blah
    blah."

    Thank you for your reply. Any moderator can lock this thread if they wish. I just needed to rant. Thanks all. :)
  4. steeledwand7664 Win User

    Account Suspension

    Sometimes Microsoft will lock accounts if there is suspicious activity on them like if someone tries to put in a wrong password to many times or if spam emails are being sent from the email these will not fall under the enforcement teams side of things and
    will give you a popup box when you sign into your account with an error message.

    What is the exact error message because it sounds like an account lock and not an xbox enforcement action.

    Normally with these account locks in the message there is a link that you would click on that will take you to a site that gives you instructions on what you need to do to get your account unlocked.

    Another thing I want you to try is to sign into your account at account.microsoft.com and see if it gives you the same message.
  5. Jaylin.1 Win User

    Locked out of my Microsoft/Xbox account because of “Suspicious activity”

    No like I know my password they locked my account for “Suspicious activity” and I submitted a Form to get back into but I never got a response
  6. Widget1979 Win User

    Xbox account

    It could also be to do with suspicious activity being picked up so they've locked it to protect you. Usually when you sign in, it will say locked, please provide a phone number and you'll recieve a code to unlock it. Hope you sort it out mate.
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MS account keeps getting locked because of supposedly suspicious activity when signing in...

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