Movies and series app 4k movies are suddenly HD only

Discus and support Movies and series app 4k movies are suddenly HD only in XboX Insiders to solve the problem; So i bought allot of movies over the years. But since i went from xbox one x to my xbox series x some movies are suddenly HD. I contacted support but... Discussion in 'XboX Insiders' started by /u/Patjoew, Dec 7, 2021.

  1. /u/Patjoew
    /u/Patjoew Guest

    Movies and series app 4k movies are suddenly HD only


    So i bought allot of movies over the years. But since i went from xbox one x to my xbox series x some movies are suddenly HD.

    I contacted support but they are not very helpfull, only one of them noticed i actually paid for the 4k editions as it was a few dollars more expensive. (Still he couldnt do anything or did not want to do something). Also tried to explain they were 4k before. And even worse is the movies that had the same price for all versions. As then there is zero proof you had bought the UHD version.

    Apparantly microsoft does not keep count which version you buy it does not name it out in the title you bought. So when licencing go wrong and it turns HD they have no way to see you bought the UHD version but the price.

    So now my question am i the only one?? Or can people test it out. It happent when i changed from xbox one x to the series x. I am in alpha skip ahead,
    Also only found out because my niece wanted to watch jumanji and it looked really bad suddenly. And it showed HD only.

    Example movies i bought in UHD are The gremlins bundle, teenage mutant ninja turtles bundle, John Wick bundle, jumanji bundle And allot of other solo ones but these 4 bundles were actually more expensive for the UHD version.

    I hope i am not the only one in this so that this is something they can tackle.

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    /u/Patjoew, Dec 7, 2021
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  2. Jurgen1488 Win User

    Need help deciding which xbox one consoles to buy for gaming and 4k- BluRays?

    Hello,

    Xbox One does not support 4K movies or games.

    Xbox One S, supports 4K movies.

    Xbox One X
    supports 4K games and movies.

    If you have 4K TV I recommend Xbox One X. If you have only Full HD TV, so Xbox One X can switch to Full HD mode. All the more power it can put into games.

    There are over 130 games that are for the Xbox One X.
  3. StuartATrueRed Win User

    Does the Series X console automatically upscale 1080p movie discs to 4k?

    No, it doesn't do that. The movie will show in 1080p. Only 4K movies will show in 4K.
  4. Starhowl Win User

    Netflix Not Playing 4K movies

    I have the exact same problem. Everything is supported except for Dolby Vision on my 4K-screen, but only HD-movies are playing, not UHD?
  5. ngocphi Win User

    Xbox Series S 4K Tv Yeşil Çizgi Çıkıyor. ❓

    Well.not.on gamss

    Series s will only do.1440max.as.it's not.a 4k console

    Ypi can stream 4k movies or.shows.but not play 4k games installing HDD textures will be a waste of.space and time
  6. ngocphi Win User

    Xbox One S 4k60 YouTube not available

    It's because you are asking too much

    Most videos on YouTube is NOT 4k

    You can search for 4k demos videos but even retail movies will only do 1080p due to Google's limits

    And yes since they moves to YouTube movies from.Google play movies they haven't fully adapted the movies to 4k

    And user videos are rarely 4k
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Movies and series app 4k movies are suddenly HD only

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