Moved country, newly purchased game not working

Discus and support Moved country, newly purchased game not working in XBoX on Consoles to solve the problem; Hi, I bought my XBOX 360 while we used to live in Singapore. Now we have moved to USA since past 3 years. Since then we are facing problem... Discussion in 'XBoX on Consoles' started by SajidSaiyed, Oct 26, 2017.

  1. SajidSaiyed
    SajidSaiyed Guest

    Moved country, newly purchased game not working


    Hi,

    I bought my XBOX 360 while we used to live in Singapore.

    Now we have moved to USA since past 3 years.

    Since then we are facing problem purchasing new games as we keep getting Region Code error.

    Today again we bought a game from a store and it turns out that it cannot be played on our XBOX 360 and is giving the error:

    "This disc's region code is incorrect for this console"

    This is so frustrating, what can we do to get rid of this errors?

    Can Microsoft help us change the region code of our console so that we can make purchases of the new games?

    Kids are getting frustrated with this issue.

    :)
     
    SajidSaiyed, Oct 26, 2017
    #1
  2. Wont Accept Credit Card

    No err code is shown. Simply wont confirm credit card info. Im in a country not in the US, but keeps asking state. What to do? Cant purchase xbox gold no newly purchased game! Stuck!!@!!!
     
    AmberFlunky257, Oct 26, 2017
    #2
  3. Judge
    Judge Guest
    Judge, Oct 26, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Moved country, newly purchased game not working

    The actual console region cannot be changed. You would have to purchase a new console in order to play physical discs purchased in the US.

    For digital purchases, your account region has to match your physical location in order to download region locked games. So if you haven't already, you'd need to migrate your account region to the US. You'd want to make sure anything you already had downloaded
    is downloaded beforehand so it will still work.
     
    Smwutches, Oct 26, 2017
    #4
  5. SajidSaiyed
    SajidSaiyed Guest
    I have changed the account region.

    It's the physical console and discs I am having problem with.

    Doesn't microsoft provide some kind of service to exchange the console?

    It does not make sense to buy a new one because I can't even sell this old one here in US.

    This seems like a bully tactic for people like us who migrate to new country because of job change.
     
    SajidSaiyed, Nov 1, 2018
    #5
  6. Smwutches Win User

    Moved country, newly purchased game not working

    The actual console region cannot be changed. You would have to purchase a new console in order to play physical discs purchased in the US.

    For digital purchases, your account region has to match your physical location in order to download region locked games. So if you haven't already, you'd need to migrate your account region to the US. You'd want to make sure anything you already had downloaded
    is downloaded beforehand so it will still work.
  7. SajidSaiyed Win User

    Moved country, newly purchased game not working

    The actual console region cannot be changed. You would have to purchase a new console in order to play physical discs purchased in the US.

    For digital purchases, your account region has to match your physical location in order to download region locked games. So if you haven't already, you'd need to migrate your account region to the US. You'd want to make sure anything you already had downloaded
    is downloaded beforehand so it will still work.
    I have changed the account region.

    It's the physical console and discs I am having problem with.

    Doesn't microsoft provide some kind of service to exchange the console?

    It does not make sense to buy a new one because I can't even sell this old one here in US.

    This seems like a bully tactic for people like us who migrate to new country because of job change.
  8. AmberFlunky257 Win User

    Wont Accept Credit Card

    No err code is shown. Simply wont confirm credit card info. Im in a country not in the US, but keeps asking state. What to do? Cant purchase xbox gold no newly purchased game! Stuck!!@!!!
  9. AlvinAwesome212 Win User

    Region Locked Games

    Sorry, just a followup.

    I guess what I am asking is this part:

    If I purchase a game in one country or region, can I play it in another country or region?

    Yes. There is no playback restriction on games purchased and downloaded.

    For example, if you purchase and download a game in one country and then move to another country where the game isn’t available, you can still play the game that you downloaded. However, you would not be able to redownload the game you purchased, as
    it would not be available for you to download in the Store.


    Now, just because. I purchased the game in one country, but WILL DOWNLOAD THE GAME in another country. Will that work?
  10. Puppy Fujo Win User

    Do games have a region lock?

    If I purchase a game in one country or region, can I play it in another country or region?

    Yes. There is no playback restriction on games purchased and downloaded.

    For example, if you purchase and download a game in one country and then move to another country where the game isn’t available, you can still play the game that you downloaded. However, you would not be able
    to redownload the game you purchased, as it would not be available for you to download in the Store.
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Moved country, newly purchased game not working

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