mouse teleporting glitch for roblox

Hi o o8,

We appreciate you for bringing this up to Xbox Community Forum.

We understand that you are having issues with your mouse while playing Roblox.

Let us check on this together and sort this out to assist your concern. However, before we proceed, we would like to ask few questions about it.

1. When did the issue start?
   
2. Was this working before?
   
3. Recent activity or changes made before the issue appeared?
   
4. Was this happening to other games?
   

These above questions would help us provide the necessary information. Once we have gathered all the information, we will formulate the viable solution to help you with your case.

For the meantime, kindly check and follow the steps below and see if this will help.

• Check the batteries of your mouse to ensure they have sufficient power.
  
• Try using a different mouse to see if the problem persists.
  
• Make sure your Xbox One controller is fully charged or plugged in
  
• Check your mouse settings within Roblox to see if any settings may be causing the issue.
  
• You can access the settings by pressing the escape key while in-game and then selecting the "Settings" option.
  Try adjusting the sensitivity of your mouse within Roblox to see if that helps.
  

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.



We will be glad to follow up and help you.

Sincerely,



Moderator

Microsoft Community

Hello Nguyen Phan Anh,

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)



Thank you for your understanding.



Kind regards,



Xbox Forum Moderator

Microsoft Community

Hi Nguyen Phan Anh,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand that you are also experiencing issues using the mouse while playing on your PC. Let us check on this together and sort this out to assist your concern. However, before we proceed, we would like to ask some questions about it.

1. What Windows version are you using?
   
2. Is this happening on this particular game-Roblox only?
   
3. When did the issue started?
   
4. Is your device updated to the latest version?
   
5. What have you done so far to fix the problem?
   
6. Did you try using the mouse to another PC/device?
   
7. Is your Game Service, System, Device Drivers, and Apps updated?
   

Kindly check on the articles below and try to follow all the steps provided and see if will work.

• Navigate with a mouse and keyboard | Xbox Support
  

• Make your mouse, keyboard, and other input devices easier to use - Microsoft Support
  

• Customize Xbox Game Bar on Windows devices | Xbox Support
  
• Troubleshoot game issues on Xbox | Xbox Support
  

Please let us know if the problem still persists after performing suggested fixes above, if not then you can get back to us by replying to this post and provide you other options to resolve the issue.

We are looking forward to your response.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi o o8,



We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)






Thank you for your understanding.



Kind regards,



Moderator

Microsoft Community

Hello Janayla,

I got your video clip. can we try to make adjustment on the resolution settings please? Kindly hover it from 720, 1080, 1444, 4K. To do that go to this link How to change the TV display settings on your Xbox | Xbox Support.

Give us an update after doing this if there are changes.

Regards,



Xbox Forum Moderator

Microsoft Community