Mouse on keyboard disconnecting while playing games through the xbox app

Trevawhateva · Apr 17, 2022

On any game that I play through the xbox app on windows 11 (i.e., Halo Infinite and Sea of Thieves) my mouse and keyboard will intermittently disconnect. The only way to fix it is by unplugging and plugging back in my mouse and keyboard. This only happens for Microsoft games. I tested out Red Dead Redemption 2 through the Epic store and that worked fine, no mouse and keyboard issues. Mouse and keyboard functionality is perfect when not gaming as well. There seems to be no pattern to the disconnecting. It will just randomly do it. I've looked for solutions everywhere with no luck.

Thanks.

*** Moved from windows ***

:)

XBF - Amory

Hello there! That your keyboard is disconnecting intermittently while you're playing on the Xbox app, even if it's the newer Windows 11, is not normal.

One confirmation, and one question:

Confirming that this only happens with games downloaded and launched through the Xbox app on Windows?
- Not only Microsoft Studios games by the way, I want to confirm that this is happening with games from other publishers on our storefront as well (think Ubisoft games for instance)
What model keyboard/mouse do you use? And does this happen with other keyboards and mice at all?
- If testing with other keyboards and mice has not been an option for you, that's perfectly understandable.

In the meantime, when the problem happens again (your KDA might have to take one for the team), can you please submit a bug report about the problem?

The Jeydrick 9

Yes but what if I want to use the mouse and keyboard while streaming, I dont want to have to unplug my desktops mouse and keyboard and connect it to my xbox when I have the ability to play from here. Can I play mouse and keyboard supported games through
streaming?

eduscxbox

You need to have Keyboard and mouse connected directly to the xbox for this. Currently there is no way to play through the xbox one app on windows using Keyboard and mouse connected to the PC.

Arminator

The Xbox can't be controlled by keyboard and mouse through the Stream mode at all. While it's possible in the Minecraft Bedrock Edition to use Keyboard and mouse, all other games don't accept keyboard and mouse input at all.

You might have to try Minecraft, if you can control it via Keyboard and mouse while streaming to your PC.

XBF Javier R

Hello Czamek,

We understand that you're inquiry here is in regards to the inability to play games on your Xbox One console through using mouse and keyboard.

The truth is mouse and keyboard is already fully supported on the Xbox One console, but some games have not allowed the
use of said feature.

This is provided within the linked article above:

Note Xbox supports the use of mouse and keyboard in some games and apps, but it doesn’t work for every game or app. The game or app publisher must enable this feature for their content.

We hope this information helps and we wish you the best!

Mouse on keyboard disconnecting while playing games through the xbox app