mouse disconnects while playing on the series s

Hi Iannxlopez, my name is Daniel. I am an independent advisor who is willing to help you.

For me, it is an honor to write to you and try to help you in any way possible, for my part I will do my best to try to solve any questions/problems you are presenting.

I'm sorry to hear that you are having this problem on your Xbox Series S, have you tried other mice to see if the problem persists? In case you have tried it, we are going to do the following:

So we can further isolate the case, try performing a hard reset EXACTLY like this. Press and hold the power button on the console for 8 seconds, or until the power turns off completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cable back in and restart the console.

If that doesn't help, remove your Microsoft account from your console > restart your console > add your Microsoft account again > then check if it works. Here's how to delete your account:

1. Press the Xbox button to open the guide.
2. Select Profile & system > Settings > Account > Delete accounts.
3. Select the account you want to delete and then select Delete to confirm.

> Then restart your console and continue adding your account again. You have nothing to worry about as this will not delete your saved data progress.

Once you're done, try launching a game to see if the device still disconnects.

Sources:

1. https://support.xbox.com/help/account-profile/manage-account/add-remove-account-xbox-one
2. https://answers.microsoft.com/en-us...-in-xbox/bf68eb7f-725a-47a5-851a-5a0e6e28a104

Let me know if this information is useful to you.

Best regards,
Daniel.

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

I'm sorry to hear you're experiencing an issue with your mouse and keyboard disconnecting while playing WZ2 on your Xbox Series S. The fact that both the mouse and keyboard stop working at the same time, and that unplugging them doesn't solve the issue, suggests that the problem is likely related to the game or the console's compatibility with the mouse and keyboard.

One possible solution to try would be to check for any updates or patches for the game or the console. Make sure that your game, the Xbox Series S, the mouse, and the keyboard are all updated to the latest version.

If the problem persists, you may also try using a different mouse and keyboard, to see if the issue is related to the specific devices you're using.

Connecting the controller with a USB cable doesn't work,

Controller still disconnects even with a USB cable connected,

I have the same issue with Series X using mouse and keyboard for Call of Duty Vanguard.

I played during the beta and there was no problems with the controller disconnecting but as soon as the game released, the controller disconnects,

I've tried a Xbox One controller Series X controller, with batteries and a USB cable, and the controllers still disconnects.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good evening

Yes, you can play Rainbow Six Siege with a keyboard and mouse on Xbox Series X/S.

Connect your keyboard and mouse to your Xbox Series X/S console. You can connect them directly to the console's USB ports or use a USB hub if you need more ports.

Once your keyboard and mouse are connected, start up Rainbow Six Siege on your Xbox Series X/S.

In the game's main menu, navigate to the Options menu.

From the Options menu, select the Controls tab.

From the Controls tab, select the Controller Type option.

Change the Controller Type to Mouse and Keyboard.

Customize your keyboard and mouse settings to your liking.

Some games on the Xbox One or Series X|S do support keyboard and mouse. So if you use a keyboard and mouse just by plugging them into the usb ports on the Xbox console, then no it is not a bannable offense. It can be though if you use an unofficial adapter to play on games that do not support keyboard and mouse.