Mouse cursor not appearing on Microsoft Edge on Xbox Series S

Logitec mouses are perfect

The one I tried using oddly didn't work with the Xbox One S, it just made the Microsoft Edge style cursor appear on the game and it wouldn't click or actually work on anything.

Hello Farhan Ahmad Choudhary,



Greetings!



Thank you for posting in Microsoft Community.



I understand that you're experiencing issues with the mouse cursor not working in Microsoft Edge on your Xbox Series S. Let's troubleshoot this together to get this resolve.

Here are some steps you can try:

1. Check Mouse Compatibility

- Ensure that the mouse you're using is compatible with the Xbox. Some mice may not work properly due to compatibility issues.

2. Navigate to Mouse Settings.

- Press the Xbox button on your controller to open the guide.

- Go to Profile & system > Settings > Devices & connections.

- Select Mouse.

- Adjust the pointer speed and check if the cursor appears.

3. Clear Edge Cache and Cookies.

Sometimes cached data can cause issues. Try clearing the cache and cookies in Microsoft Edge:

- Open Microsoft Edge.

- Click the Hub icon (three horizontal lines at the top bar) and then click History.

- Click "Clear all history".

- Select "Cookies and saved website data" and "Cached data and files", then click Clear.

4. Update Edge.

- Make sure your Microsoft Edge is up to date. Check for any available updates.

- If there's an update, install it and see if the issue persists.

5. Update your Xbox Series S to the latest software version.

You can do this by going to Settings > System > Updates & downloads > Console update.

Remember that troubleshooting can be complex, but I hope one of these steps helps you get the mouse cursor working in Microsoft Edge. May your productivity tasks go smoothly!

For your reference, see: How to use Microsoft Edge on Xbox | Xbox Support



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hi yLeozinn,

Thanks for replying! It seems that the use of the cursor for Microsoft Edge via the Xbox One console was never designed to be used with mouse/keyboard functionality and the cursor strictly is designed to work in tandem with Xbox One controller functions.
For more information, I recommend our support article entitled Mouse and keyboard support on Xbox One, which states "A mouse will not work
in Edge, which already has an on-screen cursor." so it appears that this is by design.

I hope that this information helps a bit more.

Hi Leozinn,

Thanks for coming to the forums with your question. You can connect the keyboard and mouse to the console. As to what is able to be done is limited as it is still new. A keyboard will work with Edge, a mouse will not as there is a built in cursor already
on Edge. Here is a
support link you can look over concerning keyboard and mouse.

Thanks,

Brad

Mas eu ainda não entendo porque não há como usar o mouse só porque já existe um cursor no Edge, poderia me explicar?

------

[Mod Translation - But I still do not understand why there is no way to use the mouse just because there is already a cursor in the Edge, could you explain?]

Hi there! This is Virginia O.

I understand that you are experiencing issues with your cursor disappearing.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please check mouse compatibility. Make sure that the mouse you're using is compatible with the Xbox. Because some mouse may not work properly due to compatibility issues.

And then adjust pointer speed. To do this, kindly press the Xbox button on your controller to open the guide. Go to Profile & system > Settings > Devices & connections > Mouse. Adjust the pointer speed and see if the cursor appears.

Next is to clear edge cache and cookies.

Open Microsoft Edge.

Click the Hub icon (three horizontal lines at the top bar) and then click History.

Click Clear all history.

Select Cookies and saved website data and Cached data and files, then click Clear.

Kindly double-check that your Xbox Series X is running the latest software version. Go to Profile & system > Settings > System > Updates and check for updates.

It is also important that your Microsoft Edge is up to date. Check for any available updates and install them.

Disconnect and then reconnect your mouse from the Xbox.

And kindly try to use a different mouse too and see if it works.

Thank you for your cooperation and have a great day!