Motorola/Netopia: How to open your NAT with the Motorola SBG6782 and prob any other modem

Greetings D34TH!

Could you verify if your Motorola/Netopia (2210-02-1ATT) is operating in bridge mode.

The Motorola/Netopia (2210-02-1ATT) is also a router built-in to this device and since you have an additional router that terminates into this device, the Motorola device must be operating in bridge mode, (standard modem) or your connection will break implementation
of NAT traversal utility tools over UDP.

You have two options, how to bridge the Motorola: Contact your ISP and have them know that you connect an additional router to this device and that the Motorola have to be put in bridge mode. Or, you can try this on your own by using this

Bridging Guide (IP Passtrough).

I would recommend that you reach out to your ISP and have them walk you trough, how to bridge this device.

Post back and let us know how that goes.

British Columbia, Canada.

Modem/Router: Motorola SURFboard SBG6782

Using a white adapter

UPnP is Enabled

No NAT error, NAT type is: Open

ISP: Shaw

W:0000 - 0021

X: 0000 - F001

Y: 20A8 - 4840

Z: 0000 - 0000

ID: FFFF - FFFF

L: 8007 - 0435

T: Wireless

D: 64.59.144.18, 64.59.150.134

S: WPA2

C: 149

Like most DSL "modems," yours is actually a gateway (modem+router). Thus, your Xbox is behind 2 NAT routers (the Motorola and your Netgear). This double NAT situation prevents open NAT unless you take specific, somewhat complex steps such as putting your
DSL gateway in "bridge mode." For more info on how to do that, please see the following that appears to be for your modem:

forums.att.com/.../2930475

If anyone is having issues connecting to Xbox Live and staying connected with a Motorola SBG6782-AC Modem....this may fix your issue...log in to your modem and look under firewall.....under protection level....uncheck IP Flood Detection....seems to work
for me.

Finally found the issue.

BIG THANKS to Microsoft for not replying to this thread or offering assistance in any way.

FIX: I was using the Motorola SURFboard SBG6782-AC, hardwired directly into the modem (thus eliminating the possibility for wireless related issues). I have since replaced it with a ZOOM 5352 Modem/Router combo and have not experienced the issue at all
(after more than 100 hours of gameplay).

While we all know Motorola and Microsoft are technology partners, there is no good reason they should not be offering guidance regarding the compatibility of SBG modems.

Please comment if you found this and are using a Motorola Modem or Router.