Mortal kombat xl wont load past start screen

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello BertilKjær, you said you uninstalled the game and reinstalled again, before reinstalling tried to reset the console keeping games and Apps, if you have not tried, delete the game and reset the console as follows below.

Press the Xbox button to open the panel.

Select system > Settings > System > Console Information

Select Reset console.

Restore and maintain my games and apps.

Rest assured, you won't miss games or saves

Note - You need to know the email and passwords of your accounts when performing this reset.

https://support.xbox.com/en-us/help/hardware-ne...

When you download the game again, the ideal would be that your console was connected via cable for better download stability and wait for the game to download up to 100%, do not start the game before the download is finished.

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey BertilKjær, how are you today? Hope you're well.

BertilKjær, this is happening to any other games other than MK?

Try this on your console:

First, clean the cache of your console that way:

1. With the console turned on, hold the XBOX power button on the console for 10 seconds until you hear a small sound.

2. Wait 10 seconds.

3. Turn it back on.

Note: It may take a while for it to turn on, don't worry, it's normal.

Then, restore your console keeping the games and apps:

***IMPORTANT*** If you share accounts with someone, you will have to redo the process of placing the account as the main one again, be aware of the chances you still have to do this, as Microsoft makes available per year, only 5 chances so you can make some account your console's main account. Make Sure to know all passwords and email addresses of your accounts, you will need to log then back in.

1. Press the Xbox button to open the dashboard.

2. Select System > Settings > System > Console Information >

3. Select Reset console > Restore and keep my games and apps.

4. When asked to pull settings from an old Xbox, choose no, thanks

5. You will have to log in to your accounts again, and when you sign in with your account, make sure you turn it has your home console also, that's it.

NOTE: Rest assured, you won't lose games or saves

I tried that. It did not work

I had a similar issue with Mortal Kombat XL this evening. Wouldn't get past credits screen. Eventually it did. Might just need to keep trying, mate.

If i have now Mortal Kombat X, i can buy this XL how addon, or i must buy full game Mortal Kombat XL?