More than 96hrs ago and have not recieved credits nor even a pending notification

Renegade 2Sense · Jan 27, 2017

I have purchased over $30 worth of content for World of Tanks more than 96 hours ago and have not received any credits for that purchase under the Free Pass Program. Don't even have a pending notification.

:)

ITz Mizzie Ts · Jan 27, 2017

Reward Credits

I was recently on the rewards page and noticed I had enough gems to purchase a credits reward and an in game reward for smite. I received the Smite items immediately and was told i would have the credits within 48 hours. That time ended almost 24 hours ago,
I don't have the credits on my account, nor even showing pending for deposit. What is the holdup?

SinnerzBleed · Jan 27, 2017

Need Assistance

Hello. Need help i have 1,500 credits pending since 11 january and nothing is happening.i have recieved emails but nothings changed.since then i believe i have earned more credits from achievements and concerned that there not showing
on my xbox rewards account.please help.thank you

XBLRewards8 · Jan 27, 2017

Hello Renegade 2Sense,

Your two purchases were for $14.99, which ends up at $29.98. This is why the offer did not complete automatically. We'll toss a few cents in for you to complete the offer. You should see this change in a couple of days!

XBLRewards8

Hello Renegade 2Sense,

Your two purchases were for $14.99, which ends up at $29.98. This is why the offer did not complete automatically. We'll toss a few cents in for you to complete the offer. You should see this change in a couple of days!

Bear Bo Man

Hello ,

We are investigating a possible issue with this offer that arose due to a delay with our purchase data stream. We are deploying a resolution overnight that should solve this issue in a majority of cases. We'll check back in tomorrow to see if this resolves
your issue. Apologies for the inconvenience.

OK, so now it gave me back the one's I had before which was the 4500 I already had, but since I bought over 60 bux worth of stuff AFTER the 1st of march it should have applied to my "Simply Rewarding" mission, should it not?

Thanks,

Keith

XBLRewards8

Hello Bear Bo Man,

We are investigating a possible issue with this offer that arose due to a delay with our purchase data stream. We are deploying a resolution overnight that should solve this issue in a majority of cases. We'll check back in tomorrow to see if this resolves
your issue. Apologies for the inconvenience.

Smwutches

Official support hours are Monday-Friday 9am-5pm PST and they typically respond to threads from oldest to newest so it can take a couple of days to receive a response.

XBLRewards8

Hello Bear Bo Man,

We can confirm that you are now receiving Simply Rewarding progress for your purchases in March. However, there was an issue in our daily maintenance that caused an error refreshing this information on the website (which caused you to briefly see no account).
We are working on correcting this issue, and updating the webpage with your progress. We should have this new data uploaded in 1-3 days. Apologies for the inconvenience.

More than 96hrs ago and have not recieved credits nor even a pending notification