Monthly Charge

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Kindly sign in to https://account.microsoft.com/services using all Microsoft accounts that you own where you may have subscribed before. Once you locate the subscription you can simply manage it from there.

You can also check this link for your reference: https://support.xbox.com/en-US/help/subscriptio...

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Do you own multiple accounts?

If you do, can you please check this link with each one of them please?

https://account.microsoft.com/billing/orders

You'll have to get in contact with support again as that's not true.

If you are on a monthly sub & then get a 3 month sub it shouldn't charge you for both,it should automatically switch to charging you monthly to 3 monthly.

Shall have a look in the ToU later but to my knowledge what they said about manually cancelling the monthly sub isn't in there.

Unfortunately, monthly subscription charges cannot be reversed.

Best bet is to contact support but ensure you know specifically what you are referring to. What charge? How much? What service is it charged for?

You may have a subscription recurring you arent aware of or an overdue amount that has been taken

Either way they will resolve it for you