Monthly charge gold

Terry LeeBledsoe Jr · Jul 8, 2019

I took a look at my bank account & y'all charged me twice for Xbox gold live & i want my 9.99 back that was already taken out yesterday.

:)

Boom B00M Boom

I would suggest buying monthly or longer subscription cards in the future. It is the only way I use Xbox Live now.

That said, below is a link to help your current issue. If this does not work out you can always have your credit card company dispute the extra charge.

Request an Xbox digital product refund

XBF Ruben D

Hello Terry,

Thank you for posting on Xbox Forums. When it comes to duplicate charges, if you're positive that second charge is indeed a duplicate and not for another subscription you can go to the

Refund Request webform to request a refund. If you're not sure, you may want to

Contact Support for further assistance.

Try this:

Log into Support.Xbox.com
Scroll down, Click on Contact Us
Step 1: Click on Ask a Question
Step 2 : Select your Product
Step 3 : Select your Issue
- Select – Call me back

Hope this helps and thank you again for posting on Xbox Forums.

{Parity}

For a refund you will have to fill out the form located at the following link.
https://support.xbox.com/en-US/forms/request-refund

Jurgen1488

You can resolved it on https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

Allebas

I recommend checking your Payment & billing. To see if you were charged twice too. If not, is it possible that someone has your card on their account? But still
request a call back from customer service.

Monthly charge gold