money not deposite to my account

more than 2 month and my credits still haven't been transferred into my microsoft account , i looked online and found out that it should be deposited on the 15th and 30th of each month , but still haven't been transferred over. i'm curious if there's an
issue with my account

:)

 

Xbox Live Rewards

I have 1458 credits in my account, since June 14th I am sending the request for deposit every week and to this day have not deposited the money converted into my account. Could you deposit please? My gamertag is:

 

Why buying from Microsoft store sucks

UPDATE: Finally received my 15,000 credits, will deposit into my account on the 4th of December.

 

Hi Anis Grm99. Unfortunately, there is an issue with your account. There currently are multiple billable accounts linked to your Microsoft account and we are unable to make a deposit. We are going to escalate this and get a manual deposit processed for you.

 

Hi Anis Grm99. After further investigation, we have found that your issue is due to the fact that there is no payment accounts associated with your Microsoft account other than a Credit card, which we are unable to deposit to. In order for any deposit to
be made, per our FAQ:

Q: How do I make sure my Microsoft account is properly set up to receive Xbox Live Rewards deposits?

A: In order to receive deposits in the form of your country's local currency, your Microsoft account must be transitioned to currency. As long as you have a billing address on file in your account, you simply need to redeem an Xbox gift card, a Microsoft
Points card, or a Microsoft Points code with your Microsoft account to begin your account transition.

Once you follow the above instructions, it will resolve your issue. Thanks for your cooperation.