Money is in my Microsoft account, but I can't use it on Xbox one

Seany246 · Jun 15, 2018

I used a code to add money to, which appears to have been added as when I login to my account on a device that is not my Xbox one, the money is there. When I go the o box store, the balance is different and what it was before I added credit?

It unclear why the discrepancy?

:)

HERODI0N · Jun 15, 2018

I can't buy Halo 3 on my xbox one

I can't buy Halo 3 on my xbox one. I haven't a payment card, but I have 20,01 euro on my Microsoft account. Why I can't use my money on my accout to buy Halo 3?

Please reply, I need help

Herodion

PHISHPASTE69 · Jun 15, 2018

I can't use my Microsoft account money

Man idk what's goin on. I just put 2 $25 gift cards on my account and I had a balance of $50. I just bought dark souls 3 season pass for $24.99 plus tax on my xbox and it automatically used my account balance and it told it did. Okay now I'm trying to buy
starwars the force unleashed 2 for backwards compatable for $19.99 and it won't let me use my account money. Won't even give me an option to choose too. It just wants to use my debit card. Even tried buying it on my account and it still wouldn't let me. Idk
what to do man.

CrazY1985 · Jun 16, 2018

contact official support to see what has happened

CrazY1985

contact official support to see what has happened

onyxishere

You should be able to use the currency in your account to make the purchase on your console. However, please be aware of the amount of tax in your region. The cost of the first item may have been $24.99 but you would need to add on the taxes. It may be
that you no longer have enough in your account to cover the full cost of the 2nd game.

M3tal Daz3

To purchase xbox 360 bc games from xbox one you need a valid method of payment (like credit card or paypal). This happens because the xbox 360 emulator in xbox one uses the same rules as the marketplace.

H1J1NX 413

"Money can't be transferred to another Microsoft account and can't be converted from one
currency to another."

Here's info on how to add money to a child's account at this

link. I hope this helps!

Darhyl Amizola

Hi there! I'm more than happy to help you!

Kindly try to purchase the Xbox subscription in a web browser using a different device such as a Windows PC/laptop or mobile phone by signing your account using this link:

https://www.xbox.com/en-us/games/store/xbox-game-pass-core/cfq7ttc0k5dj

Also, make sure to change which type of subscription would you like to purchase if it's an Xbox game pass core, Xbox game pass for PC, or Xbox game pass ultimate.

Ensure to match the region of the Xbox store link to the same region on your Xbox account for a successful purchase.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Money is in my Microsoft account, but I can't use it on Xbox one