Mobile application

Maphisto · Jun 11, 2019

Hello,

Ive had the xbox app for about a year now, and suddenly for the past 3 months, I've received an error code saying (-1). I've tried to look it up, but it doesn't seem to appear anywhere on the website.

The error happens when I'm in a party talking to people. I can talk to them for about 3 minutes and then their voices goes complete silent. Something on my end apparently blocks the incoming voices or whatever. Doesn't show that they are talking either.
I then try to leave the party and rejoin them. But while I try connect, I get the error code called (-1). I've tried to reinstall the app, even tried factory reset my phone.. Same issue.

My phone is a Sony Xperia XZs, if that has anything to say.

So, my question is. What does this error code mean and how do I fix it?

Thoughts about the app itself:

In general, the idea behind the app is okay, but it's super slow at loading and connecting.. Should be updated in some way, cus it's basically like Discord and their app is more than a 1000 times faster than the xbox one.

:)

XBF Diego M

Hi Maphisto,

Thank you for posting on the Xbox forums. That code is new to me and also can't find any support articles on this issue. To be honest, that sounds like a network issue where the party's secure connection becomes interrupted and therefore corrupts the party,
not allowing you to rejoin. The Xbox app on mobile is not really meant for party chat and it still has bugs to this day that are still being worked on. That is why Discord is preferably used for chat servers on PC and mobile, and you can even link your Discord
account to an Xbox One, so Microsoft has adopted Discord as a good way to chat for gaming. There isn't much in troubleshooting this issue besides re-installing the app and restarting your internet devices to powercycle them. If you have recommendations on
how to improve the Xbox App for mobile, I recommend posting on either
Xbox Ideas or
Xbox Requests from the Xbox Insiders subreddit at the top. If you have a Windows 10 PC, you can use the Feedback Hub app to give suggestions for the app.

brandiesel1

Whenever I have issues with the app, I delete it and redownload it. That usually fixes it.

xXDarkJuanCa8Xx

Good morning, what I recommend is that you reinstall the app again, or you can also erase the data from settings, another option would be to try the same app that is in beta.

Chandan2805

Try re-installing the app, also try on other cellphone, if possible.

zeroice007

Make sure there are no updates for the app etc. The app has issues on certain phones for whatever reason etc. Unfortunately all phones do not handle apps the same of course. Just redownload the app et. Usually this works all the time. The app should be
updated as usual.

Mobile application