Misunderstanding about XBOX and Robux

hturksukas · Dec 13, 2018

Dear Authorized;

My little son want to from me robux. I bought on website from Microsoft Store the 1700 robux. But I couldn't use it. Later I called Microsoft Customer Care, my invoice cancelled. I bought new one 4500 robux. Its couldn't use too. Microsoft Customer Care
said me 'this robux for XBOX Game box, not for windows'. I didn't know and i found out when they said. That is problem I can't cancel my second sale. I haven't got XBOX Game box. I have 4500 robux Is POSSİBLE changed robux usage application. I'm waiting
for your help.

Sincerely,

Hanife Türk Sukas

:)

XBF Amber M

Hi there,

Thanks for reaching out to us in forums for this issue. In regards to reversing the payment, you would need to submit a refund request. We here on forums do not have the tools to reverse any payments.

Click here to learn How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of the status of your request.

**If you have questions about the process or have not heard anything within 48 hours please reply to the confirmation email sent to you.
Our dedicated team is ready to assist you.

I hope that this helps out a bit more.

Kathy A.

Hello Lea Pezoulas,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to use the Microsoft Account Balance for purchasing Robux of Roblox. You can easily do that by making a purchase of Robux through Microsoft Store and making sure that your total amount for payment will not exceed to your account balance (be mindful of the tax). Here are the links for purchasing Robux in Microsoft Store:

Buy 400 Robux for Xbox | Xbox for $4.99
Buy 800 Robux for Xbox | Xbox for $9.99

More details here: Using a Microsoft account balance to make a purchase | Xbox Support

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Xbox Forum Moderator

Microsoft Community

StuartATrueRed

For PC, you will have to purchase Robux directly from Roblox themselves, as you say the Robux from the Microsoft store is for Xbox only.

https://www.roblox.com/upgrades/robux

D4isyInZeHouze

I did quite a research and turns out its only possible to buy robux for xbox with the microsoft balance. Its because of roblox themselves appearenatley. You cannot use microsoft balance to buy robux from within the roblox game app, but to buy from the
microsoft store. And even THAT is redeemable only on xbox. Sucks a lot but i have an xbox at home so I was able to redeem my robux. I hope you get a refund or something will be done about this.

Siriusdish

You need to buy the Robux from the Microsoft Store on the Xbox. Go to Roblox on the Microsoft store, then go down and you should see the robux. Just buy which robux you want.

Misunderstanding about XBOX and Robux