Mistake order

Discus and support Mistake order in XBoX on Windows to solve the problem; My son ordered FIFA22 back in July. He has waited all this time to open it only to realise that he ordered FIFA21 by mistake. The game has not been... Discussion in 'XBoX on Windows' started by grantrichard, Nov 5, 2021.

  1. grantrichard
    grantrichard Guest

    Mistake order


    My son ordered FIFA22 back in July. He has waited all this time to open it only to realise that he ordered FIFA21 by mistake. The game has not been downloaded. Any advice on an exchange please? They are saying no refund because it's over 14 days.

    :)
     
    grantrichard, Nov 5, 2021
    #1
  2. grantrichard Win User

    Mistake order

    Thank you for your response.

    The only reason it is over the days is because we thought we were waiting for FIF22 to come out in two months time.
  3. Smwutches Win User

    Mistake order

    The only way to exchange it would be to refund it and the purchase the correct item. Since it's outside of the timeline for refunds, that would not be possible.
  4. Daft Badger Win User

    Order created by mistake

    Please don't post order numbers on the forums.

    You would need to contact support as they are the only ones who can issue you with a refund
    support.xbox.com/.../contact-us
  5. terrih57 Win User

    Xbox I ordered by mistake?

    Thank you. I will try calling on Christmas Eve ! Wish me luck
  6. ClausReich Win User

    Xbox I ordered by mistake?

    You'll be able to get help from them, don't worry!

    I hope you have a Merry Christmas!

    See you next time!
Thema:

Mistake order

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