Missing Xbox Live Rewards

abyssCazzy · Mar 30, 2018

Xbox Live Rewards Ambassador

On 3/20/2018 I exchanged 500 MYViP gems for 10,000 Xbox rewards points. I did not receive it So I contacted support 3 times within the next week. The first two chat sessions were of no help at all, where as the third one told me my 10,000 points would
be deposited on the 30th of the month, which isn't the case. I am writing this directly after contacting support for the 4th time on 3/30/2018; I was directed here by support personnel and assured that this would solve my problem. Just to summarize I am
missing 10,000 Xbox live rewards points. Look forward to hearing back from you! Thanks

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:)

awesomedudeomg · Mar 30, 2018

Missing Microsoft Points?

Still missing 40 Microsoft points from Xbox Live rewards and 100 from Bing Rewards.

Mister Mascot · Mar 30, 2018

Haven't received my preorder points

Hey there, was this apart of Xbox Live Rewards by chance? If so, you'll actually want to reach out on the Rewards Forums for help with missing points on your account. Xbox Live Rewards Forums

Smwutches · Mar 30, 2018

The credits should show as pending on the MyRewards section of the Rewards site and would be scheduled to be deposited on April 12.

Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 credits pending. So if you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the 15th and 30th, they
are deposited by the 15th of the next month.

XBLRewards3 · Nov 3, 2018

Hi abyssCazzy. Smwutches is correct. A deposit is scheduled for April 12th for you. Thanks for your patience.

Mister Mascot

Hey there, was this apart of Xbox Live Rewards by chance? If so, you'll actually want to reach out on the Rewards Forums for help with missing points on your account. Xbox Live Rewards Forums

Bladefree17

With this scenario. For any Live Rewards Team. Please do investigate GT: Ch33zy account for possible missing Live reward points. I have reviewed the account. Please refer to
[Mod Removed]

Billing Information was updated.

Account set to proper region.

Have on going case with missing live rewards.

Request for updates. Please make a follow up to the email address linked to GT: Ch33zy

Sincerely,

Xbox Chat Support

xbox360italy

Hello

Hello everyone! Effective today, March 30, 2012

All future Xbox LIVE Rewards inquiries and issues will be addressed by the Gamertag XBLRewards0 (denoted with an X CUL) whom you may contact directly by posting in the new Forum 14, Using
Xbox LIVE Rewards.

The Misters and Misses of the Xbox Forum Support team (denoted with the S CUL) will no longer be part of the official Rewards support process. Miss
Henanigans will be hanging her hat and will no longer be the main point of contact for Xbox LIVE Rewards inquiries.
Inquiries may also be directed to @XboxLIVErewards or @XboxSupport.
If you send private messages to the Xbox Forum Support agents about Xbox LIVE Rewards, you will simply be instructed to post in Forum 14.
The Misters and Misses will continue supporting all other Xbox LIVE Promotions. This includes any promotions available online and on the Xbox LIVE Dashboard that are not involved with Xbox LIVE Rewards. This means we’ll still be hanging around Forum
07 now known as “Using Xbox LIVE Promotions or a special offer”.
Posts made about the Rewards program in Forum 07 will be moved to the correct forum for proper support.

--Miss Henanigans, Miss Portia, Mister Darcy, Mister Gwyther and Mister Fitzer

http://forums.xbox.com/xbox_forums/xbox_support/f/2505/t/231591.aspx

Mister Quasar

Thanks for reaching out, Lil Miss Goat!

To clarify, are you referring to your Xbox Live Rewards VIP Gems? If so, you'll want to make a post in the

Xbox Live Rewards Questions forums, and that team will be able to assist you more directly there.

Mister Quimby

Hey there Darkwolf PT!

Sorry to hear that you missed out on the Grab Bag! Unfortunately we are unable to provide or speculate on any form of compensation here in the Support Forums. In the future, if you have any inquires regarding Xbox Live Rewards, you will need to make a post
in the
Xbox Live Rewards Forum. Thanks in advance!

Missing Xbox Live Rewards