Missing Xbox Live Gold Memorial Badge on account.

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox Live Gold badge.

According to Microsoft Agent | Moderator Kathy A.: https://answers.microsoft.com/en-us...ry-badge/395f1671-adf7-4115-8d4c-41e445017349

"May we know if you are part of Xbox Insider program? If yes, this Xbox Live Gold badge should be automatically added to your profile.

If you are indeed an Xbox Insider, please submit a report to Team Xbox using Xbox Insider Hub app on Xbox Console. This way your account will be investigated by the team as to why you did not have the Xbox Live Gold badge:

https://support.xbox.com/en-US/help/account-profile/manage-account/xbox-insider-hub "

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox Live gold badge.

According to Microsoft Agent | Moderator Kathy A: https://answers.microsoft.com/en-us...ry-badge/395f1671-adf7-4115-8d4c-41e445017349

"Are you part of the Xbox Insider program? If yes, this Xbox Live Gold badge should be automatically added to your profile.

Also, are you enrolled in an Xbox Update Preview ring?

Or perhaps you still remember your current level as an Xbox Insider?

To check, you may launch the Xbox Insider Hub app and see your level on the app. https://support.xbox.com/en-US/help/account-profile/manage-account/xbox-insider-hub

If you have confirmed that you are an Xbox Insider but do not have the memory badge, kindly submit a report to Team Xbox using the Xbox Insider Hub app on Xbox Console. This way your account will be investigated by the team as to why you did not have the Xbox Live Gold badge.

https://support.xbox.com/en-US/help/account-profile/manage-account/xbox-insider-hub-report-a-problem "

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hey,

Which badges do you have?

There are only 3 badges:

Gold Live years

XBOX ambassador

XBOX MVP

Hi OHenrique! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox Live Gold badge.

Just a gentle reminder that we are only Xbox gamers like you here in the community. We are not Microsoft employees and we do not have tools to access any Microsoft System.

To answer your inquiry according to Microsoft Agent | Moderator Kathy A.: https://answers.microsoft.com/en-us...ry-badge/395f1671-adf7-4115-8d4c-41e445017349

"May we know if you are part of Xbox Insider program? If yes, this Xbox Live Gold badge should be automatically added to your profile.

May we also know if you are enrolled in an Xbox Update Preview ring?

Or perhaps may we know if you can remember your current level as an Xbox Insider?

To check, you may launch Xbox Insider Hub app and see your level on the app. https://support.xbox.com/en-US/help/account-profile/manage-account/xbox-insider-hub

If you are indeed an Xbox Insider, please submit a report to Team Xbox using Xbox Insider Hub app on Xbox Console. This way your account will be investigated by the team as to why you did not have the Xbox Live Gold badge:

https://support.xbox.com/en-US/help/account-profile/manage-account/xbox-insider-hub-report-a-problem "

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Smwutches reply may be your best course of action at the moment. Wait for a billing cycle to go by (31 days) and check again.

Good luck!