Missing Xbox game pass

Discus and support Missing Xbox game pass in XBoX Games and Apps to solve the problem; We got an Xbox X in Dec 2021 and along with it bought the all access game pass for 24 months. A couple of months ago the console broke and has been... Discussion in 'XBoX Games and Apps' started by Alan Harvey1, Jun 24, 2023.

  1. Alan Harvey1
    Alan Harvey1 Guest

    Missing Xbox game pass


    We got an Xbox X in Dec 2021 and along with it bought the all access game pass for 24 months.

    A couple of months ago the console broke and has been deemed unrepairable. So we bought a refurbished one and have logged in to continue play, but our game pass is missing along with all the history/rewards we have built up.

    We've been on virtual chat AND the phone with Xbox customer service, and are getting no where. No one seems to be able to recover the game pass - even when we have shared proof of payment and original receipt of the pass. We keep being promised that it's being looked into, but nothing has happened!

    Has anyone had anything similar happen?

    Thanks

    :)
     
    Alan Harvey1, Jun 24, 2023
    #1
  2. AinzSenpai Win User

    Xbox game pass for PC.

    Thank you for replying..Miss opportunity to try xbox game pass.. Anyways thank you again..
  3. THEOWENKILLER Win User

    What gets your goat about gaming?

    [quote user="voteDC"]With the death of the online pass I'm hoping that will be a thing of the past.[/quote]

    I miss the online pass,I only buy second hand games and don`t play online,it made games much cheaper with a missing pass.
  4. Janet_C Win User

    Missing Xbox game pass

    Hello!

    I'm an independent advisor and a member of the Xbox Community just like you.

    I'm happy to help you today.

    Have you made sure you are logged in with the same account on which you claimed the content granted with the "Digital Direct" feature on the original console?

    Check if the subscription is active according to the dates of your All Access plan by following this link

    https://account.microsoft.com/services

    In case you are absolutely sure you are using the correct account and your content has disappeared out of nowhere, you should expect a response from Xbox customer support if they told you they are investigating it.

    I hope the information has been clear, I will be attentive to any questions you may have.

    Best Regards.
  5. SScorpio00 Win User

    Can't purchase anything on Microsoft/Xbox Store

    I was never able to get a purchase to go through while it was on Game Pass. But the game is now off Game Pass, and I was able to purchase it directly on the Xbox last night. I missed the $2 discount, but at least I was able to get it.
  6. CRU ODIN Win User

    Forza Horizons 3 Ultimate bundle missing

    The things that I am missing are the content that was with the game that came with the ultimate edition(VIP, car pass, Allstars pass).
Thema:

Missing Xbox game pass

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