Missing VIP Credits

Discus and support Missing VIP Credits in XBoX Rewards & Social to solve the problem; During March i spent £100.72 in the Microsoft store on games for my xbox one x and i don't appear to have received any credits in my account for My VIP... Discussion in 'XBoX Rewards & Social' started by pcplod007, Apr 21, 2018.

  1. pcplod007
    pcplod007 Guest

    Missing VIP Credits


    During March i spent £100.72 in the Microsoft store on games for my xbox one x and i don't appear to have received any credits in my account for My VIP credits - i am currently on level 4 of my vip stars

    :)
     
    pcplod007, Apr 21, 2018
    #1
  2. Smwutches
    Smwutches Guest
    MyVIP credits not awarded

    Support will post back about the missing credits, but preorders do not count towards VIP at all.
     
    Smwutches, Apr 21, 2018
    #2
  3. JTREADY
    JTREADY Guest
    VIP credits missing / 15,000 credits missing

    hi, I haven't got my 15,000 rewards credit for watchdogs 2 , I preorder it ... also I didn't get my 10 % VIP credit for the month of November... can you look into this?

    thanks
     
    JTREADY, Apr 21, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Missing VIP Credits

    Hello CotteyBoy,

    Purchases for an offer do not also go towards MyVIP, as stated in the FAQ:

    What type of Rewards can I earn?

    ...

    Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for your % back on purchases with your MyVIP
    Star Rank.

    Your only other purchase was a pre-order, which is not eligible for MyVIP.
     
    XBLRewards8, Apr 23, 2018
    #4
  5. XBLRewards8 Win User

    Missing VIP Credits

    Hello CotteyBoy,

    Purchases for an offer do not also go towards MyVIP, as stated in the FAQ:

    What type of Rewards can I earn?

    ...

    Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for your % back on purchases with your MyVIP
    Star Rank.

    Your only other purchase was a pre-order, which is not eligible for MyVIP.
  6. Smwutches Win User

    MyVIP credits not awarded

    Support will post back about the missing credits, but preorders do not count towards VIP at all.
  7. riverzillest Win User

    missing VIP perks & credits

    it's odd now all of a sudden all my pending credits seem to have disappeared
  8. riverzillest Win User

    missing VIP perks & credits

    [​IMG]
  9. XBLRewards8 Win User

    missing credits vip gems

    Hello Soulcollecter01,

    After investigating your purchase, we found that there was an issue receiving your Sea of Thieves transaction due to its Play Anywhere status. Since our Xbox Live Rewards program only rewards Xbox purchases, the dual-nature of this purchase caused our system
    to incorrectly sort that purchase out. Apologies for the inconvenience. We are currently working on a fix for this game, and you should see the offer complete shortly. Regarding your other recent purchases, since those were for the PC and not the Xbox, they
    were not eligible for Xbox Live Rewards, such as your Ori and the Blind Forest purchase on the second.
Thema:

Missing VIP Credits

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