Missing ultimate edition content on fifa 23

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Led

Please double check first if the Ultimate edition appears in your Microsoft account order history:
https://account.microsoft.com/billing/orders

Once there, make sure to change the "3 months" filter and use instead "All available" next to "Ordered within"
Then start looking each item purchased with your account and see if you're able to find the game with order status "completed"

If you have more than one email please check the order history with each one

It's happening to me too when I try to pre order Fifa 23 Ultimate Edition...

Exuse me I ordered fifa 23 ultimate edition from in the game and its not showing up get back to me soon please

Yes we both have the ultimate edition fifa 23 he searched his friends on my PS5 and they play on XBOX and they appeared when he put them in

Hi, you should be able to access to the game, I was checking your screenshots and you ordered the same version and everything. So you should be good to go

Try requesting a refund for one of the two games:
https://support.xbox.com/forms/request-a-refund

In case your refund gets denied, you can actually file an appeal for the results of the refund.

All you need to do is to reply to the email that was sent to you by the refund team, you can reply with a detailed explanation so they can review your request again and grant you a possible exception.