Missing Robux on Roblox

To contact support you would have to request a call back or chat with them at http://support.xbox.com/contact-us

or for the refund, you can try replying to the email you received denying the refund to contact the refund specialists.

I can’t convert it into robux because it doesn’t show the roblox robux in the redeem section so i can’t get robux

Oh thanks alot Jesse E and also if I use one microsoft account to get robux on my roblox account and then use another microsoft account to get robux on the same roblox account what happens?

Hello, and thanks for getting in touch. I'm Aileen, and I'm here to provide you with advice as an Independent Advisor. Please be reminded that I cannot access or modify your account because this is a public forum.

Elanaaa, I hear you — it’s definitely stressful when a Robux purchase shows as paid but doesn’t reflect in your Roblox account. This can sometimes happen with purchases through the Microsoft Store version of Roblox, especially when there's a delay between the purchase processing and the currency being delivered.

Here’s what you can do next:

Step 1: Confirm the purchase went through

Go to your Microsoft order history:

https://account.microsoft.com/billing/orders

Sign in with the Microsoft account used for the purchase

Check if the Robux purchase shows as "Completed"

Note the order number and purchase date (you’ll need this if contacting support)

Step 2: Check the Roblox account that the game was signed into

The Robux may have been sent to the wrong Roblox account if:

Someone else was signed in when the game was open

You have more than one Roblox profile

To check:

Open the Roblox app via Microsoft Store

Look at the username in the upper-right or in your Roblox settings to confirm it's the correct account

Step 3: Contact Roblox support with purchase info

Roblox Support handles missing Robux — not Microsoft — even if the purchase was made through the Microsoft Store.

Here’s the link:

https://www.roblox.com/support

Fill out the form with:

Category: Billing & Payments > Robux

Description: Include your Roblox username, the Microsoft order number, and a short note that the Robux was purchased via the Microsoft Store but wasn’t delivered

Please let me know if you need any further assistance. Looking forward to your response.

For PC, you will have to purchase Robux directly from Roblox themselves, as you say the Robux from the Microsoft store is for Xbox only.

https://www.roblox.com/upgrades/robux