Missing Rewards points and Microsoft Rewards Support has had a "problem on our end" for a...

Since that is not a Rewards program issue, Rewards support will not be able to assist. The Microsoft point system ended in 2013 so at this point the cards have most likely expired.

As stated on the Rewards site, the program is shutting down at the end of the month and turning into the Microsoft Rewards program. You had until June 15 to use your gems in the vault. Since it is now past that deadline. Any remaining gems you had would
be converted to Microsoft Rewards points at the end of the month.

if you do the quests but don't receive the reward points go to https://account.microsoft.com/rewards/ scroll to the bottom of the page and click the link to Contact Microsoft
Rewards Support.

that will open a support ticket where you can give details of the quests you have completed and the amount of points missing

Hello. has now switched to microsoft rewards program. I don't know if they've converted the points or if they keep working

No. Microsoft Points was a prepaid card system and could later (after points had been discontinued) be redeemed for 0,012EUR a point.

800 Points was converted on redemption to 9,60EUR, 2100 Points to 25,20EUR, 4200 to 50,40EUR

Please no reward program answers! Reward Points have nothing to do with my problem. Thank you.

Hello,

I see you're having an issue with Microsoft Rewards, Is this occuring on console? If so, please submit the bug through report a problem so there is a record on Xbox's end on the issue just in case it is something going in terms of signals to Microsoft Rewards. As I understand it, Xbox doesn't own how the points work as seen here: Earn points with Microsoft Rewards | Xbox Support under Get Help. It does look like you've submitted the ticket so I will not tell you to do that. If you want to be reimbursed for points or other things liek that, only the Rewards Support can help you with that.

Best Regards,