Missing rebate

Discus and support Missing rebate in XBoX Rewards & Social to solve the problem; Hi, I noticed that I never got the reward credits for my purchases last month. I got my mission credits, and the credits for the March survey. Today I... Discussion in 'XBoX Rewards & Social' started by LordxNoctis, Apr 3, 2017.

  1. LordxNoctis
    LordxNoctis Guest

    Missing rebate


    Hi, I noticed that I never got the reward credits for my purchases last month. I got my mission credits, and the credits for the March survey. Today I see the credits for the April survey posted, so now I'm wondering why I haven't received my credits for
    my purchases last month.

    :)
     
    LordxNoctis, Apr 3, 2017
    #1
  2. Outtatime71
    Outtatime71 Guest
    missing 10% vip rebate

    Hi, I have just checked my pending xbox live rewards vip rewards that I have earned and I noticed that this month I will only get 5% back and not the 10% I should be getting for being a gold member, I have had no breaks in my xbox live gold membership and
    I am at the 5 star ranking so I do not understand why I am only being awarded 5% back, can anyone please look into this for me. many thanks
     
    Outtatime71, Apr 3, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    missing 10% vip rebate

    Hello Outtatime71,

    Apologies for the inconvenience. It looks like our system misinterpreted your renewal into a different subscription as a break in service. We will adjust your account with a duplicate Credit event to reflect the double Credit amount you should get from Gold
    Status. This copied event should appear as additional pending Credit by the end of next week.
     
    XBLRewards8, Apr 3, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Missing rebate

    It's still too early to see credits pending for March purchases. Rebates are calculated after the end of the month and given by the 15th of the next month.
     
    Smwutches, Apr 3, 2017
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello LordxNoctis,

    From our FAQ:

    When will my MyVIP Rewards Credits be deposited into my Microsoft account?

    The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
    terms. Be sure to keep an eye on MyStatement on the
    MyRewards page to track your progress and watch your Rewards Credits total grow!

    We have not yet calculated last month's MyVIP, so it is too early to see the Credits pending. Keep in mind that purchases that go towards offers do not also go toward MyVIP payback, so your purchases that went towards Simply Rewarding will not also award
    payback.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. Smwutches Win User

    Missing rebate

    It's still too early to see credits pending for March purchases. Rebates are calculated after the end of the month and given by the 15th of the next month.
  7. XBLRewards8 Win User

    Missing rebate

    Hello LordxNoctis,

    From our FAQ:

    When will my MyVIP Rewards Credits be deposited into my Microsoft account?

    The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
    terms. Be sure to keep an eye on MyStatement on the
    MyRewards page to track your progress and watch your Rewards Credits total grow!

    We have not yet calculated last month's MyVIP, so it is too early to see the Credits pending. Keep in mind that purchases that go towards offers do not also go toward MyVIP payback, so your purchases that went towards Simply Rewarding will not also award
    payback.
  8. XBLRewards8 Win User

    Missing rebates and Gold status

    Hello QuiCkz Ninja,

    We see that you are now being recognized as a Gold member, and received your April payback at the Gold level. Apologies for any inconvenience caused by this delay.
  9. Smwutches Win User

    Missing rebates and Gold status

    Support will check your gold, but it's too early to see credits pending for March purchases. Rebates are calculated after the end of the month and given by the 15th of the next month.
  10. QuiCkz Ninja Win User

    Missing rebates and Gold status

    Hello ,

    There is currently an issue with Gold subscriptions that we are working with another team on resolving. However, we will take steps to duplicate payback to reflect the double amount from Gold status. Regarding payback from March from our FAQ:

    When will my MyVIP Rewards Credits be deposited into my Microsoft account?

    The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
    terms. Be sure to keep an eye on MyStatement on the
    MyRewards page to track your progress and watch your Rewards Credits total grow!

    We have not yet calculated last month's MyVIP, so it is too early to see the Credits pending.
    Hello,

    Not yet accredited

    :-(
Thema:

Missing rebate

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