missing purchases

Discus and support missing purchases in XBoX Games and Apps to solve the problem; I apparently bought coin packs 2 and 3 even though it said it failed. I have confirmation emails for both but have not recieved the coins. WHY???... Discussion in 'XBoX Games and Apps' started by FondDoubloon165, Oct 25, 2017.

  1. FondDoubloon165
    FondDoubloon165 Guest

    missing purchases


    I apparently bought coin packs 2 and 3 even though it said it failed. I have confirmation emails for both but have not recieved the coins. WHY???

    :)
     
    FondDoubloon165, Oct 25, 2017
    #1
  2. Omnisentry
    Omnisentry Guest
    Omnisentry, Oct 25, 2017
    #2
  3. AndreTheNerd76
    AndreTheNerd76 Guest
    Missing Purchases

    I made several purchases for Pinball FX2 on my first xbox one. When I

    upgraded to the one S, none of my purchased tables are showing on the

    one S. I emailed Zen, and they said it is a Microsoft issue. When I

    select a pack and choose "manage game", the info says "this product is

    installed", but the tables are still not available to play. Can anyone help?
     
    AndreTheNerd76, Oct 25, 2017
    #3
  4. CrazY1985
    CrazY1985 Guest

    missing purchases

    CrazY1985, Oct 25, 2017
    #4
  5. DarthRaitu Win User

    Missing purchase

    Hey JaySv408

    You're not alone in this issue - a lot of members are having the same problem with COD points. Activision did have an issue but it's apparently fixed now so I assume they are working their way through crediting the points to accounts that have been purchased
    while their system has had issues. If you still don't receive the points on Monday, then I would check your bank to ensure the funds have left your account, and then contact Activision for an update.

  6. JaySv408 Win User

    Missing purchase

    I reset my console and everything its been 9 hours already and I got 2 of my purchase but not my 3rd one and they were all the same for the same game and account.
  7. EggsBoxJuan Win User

    Missing purchase

    Pretty much yes. You only ever own a license to use digital games and that license can be revoked for numerous reasons. You could try requesting a refund due to the circumstances but exactly how that would pan out I don't know.
  8. Mister Cazador Win User

    Missing Purchase

    Hi there uglahhhh, thanks for reaching out and we're sorry to hear about the frustrating experience.

    However, for a billing issue of this nature you'll need to reach back out to
    Chat or Phone support     as we're afraid these types of issues are not handled via the forums.
  9. Legends Future Win User

    a miss purchase

    Microsoft doesn't give refunds, better watch out for your nephew next time and keep the contoller out of reach
Thema:

missing purchases

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