Missing purchases on rewards

Discus and support Missing purchases on rewards in XBoX Rewards & Social to solve the problem; I made a number of purchases in the online Xbox store on 3/4 and they haven't posted any rewards to my account or given me credit for the simply... Discussion in 'XBoX Rewards & Social' started by ReallyWeakGuy, Mar 10, 2017.

  1. ReallyWeakGuy
    ReallyWeakGuy Guest

    Missing purchases on rewards


    I made a number of purchases in the online Xbox store on 3/4 and they haven't posted any rewards to my account or given me credit for the simply rewarding promotion.

    :)
     
    ReallyWeakGuy, Mar 10, 2017
    #1
  2. REECEWITHAPOON
    REECEWITHAPOON Guest
    Missing rewards points 50000 to be exact

    Missing rewards points for purchase of new Xbox one s on Dec 15th no points pending
     
    REECEWITHAPOON, Mar 10, 2017
    #2
  3. Dandaman999
    Dandaman999 Guest
    So many missing purchases from my time on Xbox

    I have been an xbox Live Rewards member since 2012 and have only ever made purchases on one Microsoft account. I am missing rewards data for multiple Gold subscriptions and many game purchases, especially in the last year. Thanks.
     
    Dandaman999, Mar 10, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Missing purchases on rewards

    Hello ReallyWeakGuy,

    Apologies for the inconvenience. There was a delay in our purchase information that caused Rewarding to happen later than the usual 96 hour period. We have since processed these transactions, and the Credits are now pending in your account.
     
    XBLRewards8, Mar 13, 2017
    #4
  5. XBLRewards8 Win User

    Missing purchases on rewards

    Hello ReallyWeakGuy,

    Apologies for the inconvenience. There was a delay in our purchase information that caused Rewarding to happen later than the usual 96 hour period. We have since processed these transactions, and the Credits are now pending in your account.
  6. XBF Brad A Win User

    Microsoft Rewards Points Did Not Redeem In Cash

    Hello Russo,

    Sorry for the issue with the rewards. You can fill out a
    Microsoft rewards request form     For the missing currency you purchased. Also check the email associated with the Rewards account and see if you got the confirmation email of the purchase. make sure you signing in the Xbox console with the same account also.

    Thanks,

    Brad
  7. TuskedSphinx328 Win User

    Missing reward points for Minecraft purchase?

    I hope I'm not going to get the run-a-round for 400 points now... I mean 400 points equals to what $5 USD? .. that would be lame.

    thanks
  8. IWGCBettiePage Win User

    Missing reward points for Minecraft purchase?

    Hello Tusked, see this post for information about what to do about the missing promo points

    http://forums.xbox.com/xbox_forums/xbox_support/f/2505/t/181484.aspx     . MS Points and Rewards Points are two similar, but different things. MS points are purchased, Rewards points are earned and are used like MS points once you have accrued a certain amount.
  9. Boutsisavath Win User

    Missing reward points for Minecraft purchase?

    Has the promotion ended? I think promotional rewards are awarded 5-12 weeks after the end of the promotion date.
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Missing purchases on rewards

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